Individual Satisfaction Survey 2021

Question Title

1. In which Community Living Victoria programs, do you receive services:

CLV Home

Supported Apartment Living program (SAL)

Supported Independent Living program (SIL)

Home Share/Host Agency

Community Inclusion (day) program (CAP, Satellite, Reflections, Peninsula)

	Yes	No	Sometimes
I have the support that I need in my life. For example, staff or home share providers are available when I need them. They are polite, patient, kind, and helpful to me.	I have the support that I need in my life. For example, staff or home share providers are available when I need them. They are polite, patient, kind, and helpful to me. Yes	I have the support that I need in my life. For example, staff or home share providers are available when I need them. They are polite, patient, kind, and helpful to me. No	I have the support that I need in my life. For example, staff or home share providers are available when I need them. They are polite, patient, kind, and helpful to me. Sometimes
I am supported to make healthy choices. For example, food, exercise, friends, and activities.	I am supported to make healthy choices. For example, food, exercise, friends, and activities. Yes	I am supported to make healthy choices. For example, food, exercise, friends, and activities. No	I am supported to make healthy choices. For example, food, exercise, friends, and activities. Sometimes
I am supported to understand what is happening in the community regarding the pandemic/COVID 19.	I am supported to understand what is happening in the community regarding the pandemic/COVID 19. Yes	I am supported to understand what is happening in the community regarding the pandemic/COVID 19. No	I am supported to understand what is happening in the community regarding the pandemic/COVID 19. Sometimes
I am supported to practice ways to help me if I feel stress or anxious (such as going for a walk, contacting a friend or family, doing a puzzle or other activity, having a cup of tea).	I am supported to practice ways to help me if I feel stress or anxious (such as going for a walk, contacting a friend or family, doing a puzzle or other activity, having a cup of tea). Yes	I am supported to practice ways to help me if I feel stress or anxious (such as going for a walk, contacting a friend or family, doing a puzzle or other activity, having a cup of tea). No	I am supported to practice ways to help me if I feel stress or anxious (such as going for a walk, contacting a friend or family, doing a puzzle or other activity, having a cup of tea). Sometimes
I am able to connect with friends and family through physically distanced visits, phone calls, or virtually (Zoom, Facetime, etc),	I am able to connect with friends and family through physically distanced visits, phone calls, or virtually (Zoom, Facetime, etc), Yes	I am able to connect with friends and family through physically distanced visits, phone calls, or virtually (Zoom, Facetime, etc), No	I am able to connect with friends and family through physically distanced visits, phone calls, or virtually (Zoom, Facetime, etc), Sometimes
I feel safe where I live.	I feel safe where I live. Yes	I feel safe where I live. No	I feel safe where I live. Sometimes
I am able to participate in regular activities that I enjoy at my home.	I am able to participate in regular activities that I enjoy at my home. Yes	I am able to participate in regular activities that I enjoy at my home. No	I am able to participate in regular activities that I enjoy at my home. Sometimes
I like the people I live with (if you live with other people).	I like the people I live with (if you live with other people). Yes	I like the people I live with (if you live with other people). No	I like the people I live with (if you live with other people). Sometimes

Yes

Sometimes

I have the support that I need in my life. For example, staff or home share providers are available when I need them. They are polite, patient, kind, and helpful to me.

I have the support that I need in my life. For example, staff or home share providers are available when I need them. They are polite, patient, kind, and helpful to me. Yes

I have the support that I need in my life. For example, staff or home share providers are available when I need them. They are polite, patient, kind, and helpful to me. No

I have the support that I need in my life. For example, staff or home share providers are available when I need them. They are polite, patient, kind, and helpful to me. Sometimes

I am supported to make healthy choices. For example, food, exercise, friends, and activities.

I am supported to make healthy choices. For example, food, exercise, friends, and activities. Yes

I am supported to make healthy choices. For example, food, exercise, friends, and activities. No

I am supported to make healthy choices. For example, food, exercise, friends, and activities. Sometimes

I am supported to understand what is happening in the community regarding the pandemic/COVID 19.

I am supported to understand what is happening in the community regarding the pandemic/COVID 19. Yes

I am supported to understand what is happening in the community regarding the pandemic/COVID 19. No

I am supported to understand what is happening in the community regarding the pandemic/COVID 19. Sometimes

I am supported to practice ways to help me if I feel stress or anxious (such as going for a walk, contacting a friend or family, doing a puzzle or other activity, having a cup of tea).

I am supported to practice ways to help me if I feel stress or anxious (such as going for a walk, contacting a friend or family, doing a puzzle or other activity, having a cup of tea). Yes

I am supported to practice ways to help me if I feel stress or anxious (such as going for a walk, contacting a friend or family, doing a puzzle or other activity, having a cup of tea). No

I am supported to practice ways to help me if I feel stress or anxious (such as going for a walk, contacting a friend or family, doing a puzzle or other activity, having a cup of tea). Sometimes

I am able to connect with friends and family through physically distanced visits, phone calls, or virtually (Zoom, Facetime, etc),

I am able to connect with friends and family through physically distanced visits, phone calls, or virtually (Zoom, Facetime, etc), Yes

I am able to connect with friends and family through physically distanced visits, phone calls, or virtually (Zoom, Facetime, etc), No

I am able to connect with friends and family through physically distanced visits, phone calls, or virtually (Zoom, Facetime, etc), Sometimes

I feel safe where I live.

I feel safe where I live. Yes

I feel safe where I live. No

I feel safe where I live. Sometimes

I am able to participate in regular activities that I enjoy at my home.

I am able to participate in regular activities that I enjoy at my home. Yes

I am able to participate in regular activities that I enjoy at my home. No

I am able to participate in regular activities that I enjoy at my home. Sometimes

I like the people I live with (if you live with other people).

I like the people I live with (if you live with other people). Yes

I like the people I live with (if you live with other people). No

I like the people I live with (if you live with other people). Sometimes

	Yes	No	Sometimes
I have enough support during the pandemic this past year.	I have enough support during the pandemic this past year. Yes	I have enough support during the pandemic this past year. No	I have enough support during the pandemic this past year. Sometimes
I am supported to understand what is happening in the world regarding the pandemic/CoVid19.	I am supported to understand what is happening in the world regarding the pandemic/CoVid19. Yes	I am supported to understand what is happening in the world regarding the pandemic/CoVid19. No	I am supported to understand what is happening in the world regarding the pandemic/CoVid19. Sometimes
I am able to do activities that I enjoy in my program, even if it looked a little different this year.	I am able to do activities that I enjoy in my program, even if it looked a little different this year. Yes	I am able to do activities that I enjoy in my program, even if it looked a little different this year. No	I am able to do activities that I enjoy in my program, even if it looked a little different this year. Sometimes
I enjoy my time with my support workers.	I enjoy my time with my support workers. Yes	I enjoy my time with my support workers. No	I enjoy my time with my support workers. Sometimes
I am able to find new activities that I can enjoy safely.	I am able to find new activities that I can enjoy safely. Yes	I am able to find new activities that I can enjoy safely. No	I am able to find new activities that I can enjoy safely. Sometimes
I am able to connect with my friends through physically distanced visits, phone calls, or virtually (Zoom,Facetime,etc)	I am able to connect with my friends through physically distanced visits, phone calls, or virtually (Zoom,Facetime,etc) Yes	I am able to connect with my friends through physically distanced visits, phone calls, or virtually (Zoom,Facetime,etc) No	I am able to connect with my friends through physically distanced visits, phone calls, or virtually (Zoom,Facetime,etc) Sometimes

Yes

Sometimes

I have enough support during the pandemic this past year.

I have enough support during the pandemic this past year. Yes

I have enough support during the pandemic this past year. No

I have enough support during the pandemic this past year. Sometimes

I am supported to understand what is happening in the world regarding the pandemic/CoVid19.

I am supported to understand what is happening in the world regarding the pandemic/CoVid19. Yes

I am supported to understand what is happening in the world regarding the pandemic/CoVid19. No

I am supported to understand what is happening in the world regarding the pandemic/CoVid19. Sometimes

I am able to do activities that I enjoy in my program, even if it looked a little different this year.

I am able to do activities that I enjoy in my program, even if it looked a little different this year. Yes

I am able to do activities that I enjoy in my program, even if it looked a little different this year. No

I am able to do activities that I enjoy in my program, even if it looked a little different this year. Sometimes

I enjoy my time with my support workers.

I enjoy my time with my support workers. Yes

I enjoy my time with my support workers. No

I enjoy my time with my support workers. Sometimes

I am able to find new activities that I can enjoy safely.

I am able to find new activities that I can enjoy safely. Yes

I am able to find new activities that I can enjoy safely. No

I am able to find new activities that I can enjoy safely. Sometimes

I am able to connect with my friends through physically distanced visits, phone calls, or virtually (Zoom,Facetime,etc)

I am able to connect with my friends through physically distanced visits, phone calls, or virtually (Zoom,Facetime,etc) Yes

I am able to connect with my friends through physically distanced visits, phone calls, or virtually (Zoom,Facetime,etc) No

I am able to connect with my friends through physically distanced visits, phone calls, or virtually (Zoom,Facetime,etc) Sometimes

	Yes	No	Sometimes
I participate in new activities that I can enjoy safely.	I participate in new activities that I can enjoy safely. Yes	I participate in new activities that I can enjoy safely. No	I participate in new activities that I can enjoy safely. Sometimes
I have the right support that I need in my life. For example, support staff are available, when I need them. They are polite, patient, kind, and helpful to me.	I have the right support that I need in my life. For example, support staff are available, when I need them. They are polite, patient, kind, and helpful to me. Yes	I have the right support that I need in my life. For example, support staff are available, when I need them. They are polite, patient, kind, and helpful to me. No	I have the right support that I need in my life. For example, support staff are available, when I need them. They are polite, patient, kind, and helpful to me. Sometimes
I am supported to understand what is happening in the world regarding the pandemic/CoVId 19.	I am supported to understand what is happening in the world regarding the pandemic/CoVId 19. Yes	I am supported to understand what is happening in the world regarding the pandemic/CoVId 19. No	I am supported to understand what is happening in the world regarding the pandemic/CoVId 19. Sometimes
I am able to connect with friends or family through physically distanced visits, phone calls, or virtually (Zoom,Facetime,etc)	I am able to connect with friends or family through physically distanced visits, phone calls, or virtually (Zoom,Facetime,etc) Yes	I am able to connect with friends or family through physically distanced visits, phone calls, or virtually (Zoom,Facetime,etc) No	I am able to connect with friends or family through physically distanced visits, phone calls, or virtually (Zoom,Facetime,etc) Sometimes
I feel that I have choice about how my supports are provided. (day, time, support workers, activity)	I feel that I have choice about how my supports are provided. (day, time, support workers, activity) Yes	I feel that I have choice about how my supports are provided. (day, time, support workers, activity) No	I feel that I have choice about how my supports are provided. (day, time, support workers, activity) Sometimes

Yes

Sometimes

I participate in new activities that I can enjoy safely.

I participate in new activities that I can enjoy safely. Yes

I participate in new activities that I can enjoy safely. No

I participate in new activities that I can enjoy safely. Sometimes

I have the right support that I need in my life. For example, support staff are available, when I need them. They are polite, patient, kind, and helpful to me.

I have the right support that I need in my life. For example, support staff are available, when I need them. They are polite, patient, kind, and helpful to me. Yes

I have the right support that I need in my life. For example, support staff are available, when I need them. They are polite, patient, kind, and helpful to me. No

I have the right support that I need in my life. For example, support staff are available, when I need them. They are polite, patient, kind, and helpful to me. Sometimes

I am supported to understand what is happening in the world regarding the pandemic/CoVId 19.

I am supported to understand what is happening in the world regarding the pandemic/CoVId 19. Yes

I am supported to understand what is happening in the world regarding the pandemic/CoVId 19. No

I am supported to understand what is happening in the world regarding the pandemic/CoVId 19. Sometimes

I am able to connect with friends or family through physically distanced visits, phone calls, or virtually (Zoom,Facetime,etc)

I am able to connect with friends or family through physically distanced visits, phone calls, or virtually (Zoom,Facetime,etc) Yes

I am able to connect with friends or family through physically distanced visits, phone calls, or virtually (Zoom,Facetime,etc) No

I am able to connect with friends or family through physically distanced visits, phone calls, or virtually (Zoom,Facetime,etc) Sometimes

I feel that I have choice about how my supports are provided. (day, time, support workers, activity)

I feel that I have choice about how my supports are provided. (day, time, support workers, activity) Yes

I feel that I have choice about how my supports are provided. (day, time, support workers, activity) No

I feel that I have choice about how my supports are provided. (day, time, support workers, activity) Sometimes

Question Title

5. Have there been any barriers this year that get in your way of living the life you choose? Please check off if any of these areas of concern for you:

not having enough money to do the things I like.

not able to do the activities I want to do due to the pandemic

emotionally, I found dealing with the pandemic very difficult

not able to get around buildings (stairs, no elevator etc.)

I am having some health issues that are making living a good life difficult

not having the technology, I would like (internet, computer, iPad, etc.)

not having someone to go with me (like staff, caregivers, family, friends)

Comments

Individual Satisfaction Survey 2021

Question Title

1. In which Community Living Victoria programs, do you receive services:

Question Title

2. If you live in a CLV home, SIL, SAL or Home Share, please tell us if you agree with the following:

Question Title

3. If you attend a CLV community inclusion (day) program please tell us if you agree with the following:

Question Title

4. If you are part of our Host Agency Program, please tell us if you agree with the following:

Question Title

5. Have there been any barriers this year that get in your way of living the life you choose? Please check off if any of these areas of concern for you:

Question Title

6. What is something that you really like about your CLV home or program?

Question Title

7. Is there anything that you wish CLV could have done differently this year? If so, what would it be?