Eastern Washington University Interlibrary Loan Survey Question Title * 1. What is your status? Administration Faculty Graduate student Staff Undergraduate student Other (please specify) OK Question Title * 2. In the last year, how often have you used the Interlibrary Loan service at the JFK or Spokane Academic Library? Never At least once 2-5 times 6-10 times 11-15 times More that 15 times Other (please specify) OK Question Title * 3. What did you request using the Interlibrary Loan service? Article or book chapter Book DVD/Video Dissertation/Thesis Other (please specify) OK Question Title * 4. Were you notified by email that the item(s) you requested arrived? Yes No Not sure Comment OK Question Title * 5. If your requested book, DVD or other physical item loan arrived, did you pick it up? Always Sometimes Rarely Never Other (please specify) OK Question Title * 6. How satisfied were you with the length of time that it took for your loan (book, DVD, etc) request to arrive? Very Satisfied Satisfied Neutral Somewhat Dissatisfied Very Dissatisfied Comment OK Question Title * 7. How satisfied were you with the length of time that it took for your article request to arrive? Very satisfied Satisfied Neutral Somewhat Dissatisfied Very Dissatisfied OK Question Title * 8. If we were unable to obtain the item(s) you requested, were you notified by email to let you know? Yes No Not sure OK Question Title * 9. What can we do to improve our ILL service? OK DONE