* 1. What is your status?

* 2. In the last year, how often have you used the Interlibrary Loan service at the JFK or Spokane Academic Library?

* 3. What did you request using the Interlibrary Loan service?

* 4. Were you notified by email that the item(s) you requested arrived?

* 5. If your requested book, DVD or other physical item loan arrived, did you pick it up?

* 6. How satisfied were you with the length of time that it took for your loan (book, DVD, etc) request to arrive?

* 7. How satisfied were you with the length of time that it took for your article request to arrive?

* 8. If we were unable to obtain the item(s) you requested, were you notified by email to let you know?

* 9. What can we do to improve our ILL service?

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