Breath of Prince SC Training - Module 4

Module 4: Our Ohana

Watch the video in its entirety then answer the questions below completely to get full credit.

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1. Share a proud moment that you have had in your life - examples can include something significant you have done in your life, an amazing trip you took, a certification or a big accomplishment of yours, a unique experience you've had or anything else you are proud of! (Required.)

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2. How can you enhance your self-awareness? (Required.)

Know your values, motivators and pet peeves

Check-in with yourself daily

Understand your body's response to stress/emotion

All of the above

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3. What is something you can do as a self-management tool when you feel yourself getting upset? (Required.)

Yell at the person who made you feel that way

Hold it in - it doesn't matter how you feel at work

Leave the situation and count to 10

Avoid the person/situation so you don't have to deal with them

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4. Rank the following non-verbal clues you look for when reading your guests based on level of importance to you: (Required.)

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5. What's something you can do to make work more fun? What is something you would like to see for your department or at the hotel? (Required.)

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6. Enter your Information below to get credit for completing Module 4 - Our Ohana (Required.)

Enter your Legal Last Name, First Name:

Enter your Employee ID: