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* 1 We would like you to think about your recent experiences of our service. How likely are you to recommend our GP practice to friends and family if they needed similar care or treatment?

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* 2 In the past 12 months how many times have you seen a doctor from this practice?

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* 3 If you made your last appointment by telephone, how long did you have to wait to get through to Reception?

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* 4 When you last asked for a "same day" or urgent appointment with a doctor were you offered one either on the same day or the following day?

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* 4.1 When you last asked for a non urgent (not same day) appointment with a doctor, how long did you have to wait for the appointment?

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* 4.2 On this occasion, were you prepared to see any doctor?

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* 5 When you have wanted to see a particular doctor, how often in your experience has
this been achieved?

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* 6a Have you been able to talk to a doctor on the telephone on the same day when you
have needed to?

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