Client Satisfaction Survey

Please take a few minutes to complete this brief survey. DPS relies on input from our clients to continually enhance our service to you, your physicians, and your patients. You may skip questions that are not applicable. All answers are kept confidential.

	Poor	Below average	Average	Good	Excellent
Ease of requesting tests and submitting specimens	Ease of requesting tests and submitting specimens Poor	Ease of requesting tests and submitting specimens Below average	Ease of requesting tests and submitting specimens Average	Ease of requesting tests and submitting specimens Good	Ease of requesting tests and submitting specimens Excellent
Specimen pickup	Specimen pickup Poor	Specimen pickup Below average	Specimen pickup Average	Specimen pickup Good	Specimen pickup Excellent
Courtesy of staff	Courtesy of staff Poor	Courtesy of staff Below average	Courtesy of staff Average	Courtesy of staff Good	Courtesy of staff Excellent
Timeliness of reporting	Timeliness of reporting Poor	Timeliness of reporting Below average	Timeliness of reporting Average	Timeliness of reporting Good	Timeliness of reporting Excellent
Diagnostic accuracy	Diagnostic accuracy Poor	Diagnostic accuracy Below average	Diagnostic accuracy Average	Diagnostic accuracy Good	Diagnostic accuracy Excellent
Quality of reports	Quality of reports Poor	Quality of reports Below average	Quality of reports Average	Quality of reports Good	Quality of reports Excellent
Communication of relevant information	Communication of relevant information Poor	Communication of relevant information Below average	Communication of relevant information Average	Communication of relevant information Good	Communication of relevant information Excellent
Notification of significant abnormal results	Notification of significant abnormal results Poor	Notification of significant abnormal results Below average	Notification of significant abnormal results Average	Notification of significant abnormal results Good	Notification of significant abnormal results Excellent
Pathologist responsiveness	Pathologist responsiveness Poor	Pathologist responsiveness Below average	Pathologist responsiveness Average	Pathologist responsiveness Good	Pathologist responsiveness Excellent
Response to complaints	Response to complaints Poor	Response to complaints Below average	Response to complaints Average	Response to complaints Good	Response to complaints Excellent
Resolution of billing problems	Resolution of billing problems Poor	Resolution of billing problems Below average	Resolution of billing problems Average	Resolution of billing problems Good	Resolution of billing problems Excellent
Quality and usefulness of DPS website	Quality and usefulness of DPS website Poor	Quality and usefulness of DPS website Below average	Quality and usefulness of DPS website Average	Quality and usefulness of DPS website Good	Quality and usefulness of DPS website Excellent
Your overall satisfaction with DPS in 2018	Your overall satisfaction with DPS in 2018 Poor	Your overall satisfaction with DPS in 2018 Below average	Your overall satisfaction with DPS in 2018 Average	Your overall satisfaction with DPS in 2018 Good	Your overall satisfaction with DPS in 2018 Excellent

Poor

Below average

Average

Good

Excellent

Ease of requesting tests and submitting specimens

Ease of requesting tests and submitting specimens Poor

Ease of requesting tests and submitting specimens Below average

Ease of requesting tests and submitting specimens Average

Ease of requesting tests and submitting specimens Good

Ease of requesting tests and submitting specimens Excellent

Specimen pickup

Specimen pickup Poor

Specimen pickup Below average

Specimen pickup Average

Specimen pickup Good

Specimen pickup Excellent

Courtesy of staff

Courtesy of staff Poor

Courtesy of staff Below average

Courtesy of staff Average

Courtesy of staff Good

Courtesy of staff Excellent

Timeliness of reporting

Timeliness of reporting Poor

Timeliness of reporting Below average

Timeliness of reporting Average

Timeliness of reporting Good

Timeliness of reporting Excellent

Diagnostic accuracy

Diagnostic accuracy Poor

Diagnostic accuracy Below average

Diagnostic accuracy Average

Diagnostic accuracy Good

Diagnostic accuracy Excellent

Quality of reports

Quality of reports Poor

Quality of reports Below average

Quality of reports Average

Quality of reports Good

Quality of reports Excellent

Communication of relevant information

Communication of relevant information Poor

Communication of relevant information Below average

Communication of relevant information Average

Communication of relevant information Good

Communication of relevant information Excellent

Notification of significant abnormal results

Notification of significant abnormal results Poor

Notification of significant abnormal results Below average

Notification of significant abnormal results Average

Notification of significant abnormal results Good

Notification of significant abnormal results Excellent

Pathologist responsiveness

Pathologist responsiveness Poor

Pathologist responsiveness Below average

Pathologist responsiveness Average

Pathologist responsiveness Good

Pathologist responsiveness Excellent

Response to complaints

Response to complaints Poor

Response to complaints Below average

Response to complaints Average

Response to complaints Good

Response to complaints Excellent

Resolution of billing problems

Resolution of billing problems Poor

Resolution of billing problems Below average

Resolution of billing problems Average

Resolution of billing problems Good

Resolution of billing problems Excellent

Quality and usefulness of DPS website

Quality and usefulness of DPS website Poor

Quality and usefulness of DPS website Below average

Quality and usefulness of DPS website Average

Quality and usefulness of DPS website Good

Quality and usefulness of DPS website Excellent

Your overall satisfaction with DPS in 2018

Your overall satisfaction with DPS in 2018 Poor

Your overall satisfaction with DPS in 2018 Below average

Your overall satisfaction with DPS in 2018 Average

Your overall satisfaction with DPS in 2018 Good

Your overall satisfaction with DPS in 2018 Excellent

Client Satisfaction Survey

Welcome!

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* 1. Your practice's name

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* 2. Your role

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* 3. DPS is my practice's preferred laboratory for surgical pathology specimens (biopsies, excisions, etc)

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* 4. DPS is my practice's preferred laboratory for GYN cytology specimens (pap tests)

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* 5. DPS is my practice's preferred laboratory for molecular diagnostic specimens (HPV, CT/GC, etc)

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* 6. DPS is superior to other laboratories

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* 7. Please indicate your level of satisfaction in each of the following categories

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* 8. If possible, please provide your name and email address

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* 9. Do you have any other comments, questions, or concerns?