Welcome to LTP's Customer Satisfaction survey 2022. Looking back at 2022 it is clear that it has been another year where we all had to show our continued ability to be agile to adjust to changing circumstances. We would like to hear your feedback, so we can improve in the future.

Please answer the questions before January 31, 2023.

Thank you for your participation.

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* 1. Contact information

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* 2. Which department best represents your occupation?

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* 3. With which production facility are you currenctly working?

Partnership & communication

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* 4. Please rate LTP's performance

  Very bad Bad Good Very good
As a responsible and reliable business partner
As a dynamic and proactive business partner

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* 5. How satisfied are you with the following aspects of communication with LTP?

  Very dissatisfied Dissatisfied Satisfied Very satisfied N/A
Overall communication with LTP
LTP Lithuania: Response time in the daily communication
LTP Vietnam: Response time in the daily communication
LTP Lithuania: Number of status meetings with KAM/Merchandiser
LTP Vietnam: Number of status meetings with KAM/Merchandiser
Strategic meetings for long term planning
Frequency of visits to your head office

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* 6. How satisfied are you with your key account manager/merchandiser?

  Very dissatisfied Dissatisfied Satisfied Very satisfied N/A
Your Key Account Manager in Lithuania
Your Key Account Manager in Vietnam
LTP's technical skills and sampling

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* 7. Please evaluate the following aspects of LTP's technical skills and sampling

  Very bad Bad Good Very good N/A
LTP Lithuania: Understanding of your artwork and technical descriptions
LTP Lithuania: Quality level of construction and development work
LTP Lithuania: Quality of delivered prototypes/samples
LTP Vietnam: Understanding of your artwork and technical descriptions
LTP Vietnam: Quality level of construction and development work
LTP Vietnam: Quality of delivered prototypes/samples

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* 8. How do you consider the delivery time of prototypes / samples?

  Very bad Bad Good Very good N/A
LTP Lithuania
LTP Vietnam

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* 9. How proactive is LTP at suggesting improvements in the following areas?

  Not proactive at all Not so proactive Proactive Very proactive
Alternative technologies
Style innovation
Fabrics and trims
Sample development

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* 10. Are you using 3D in your design and development process?

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* 11. What 3D platform are you using?

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* 12. Please indicate how important for you are the following aspects of using 3D?

  Not important at all Somewhat important Important Very important
Speed to market (less rounds of samples)
Sustainability (less material consumption and shipments)
Cost savings
Virtual showrooms

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* 13. Please indicate how likely is it that your brand will change physical samples to 3D visuals in the following product development stages

  Not likely at all Likely but in more than 2 years Likely in the next 2 years
1st proto sample
2nd proto sample
3rd proto sample
Photo sample
Salesman sample
Size set

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* 14. Please indicate how likely you would skip physical size sets production, trusting that LTP will make correct grading based on measurement chart and present it only in 3D?

Bulk delivery, price and quality

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* 15. How satisfied are you with the bulk delivery performance from LTP ?

  Very dissatisfied Dissatisfied Acceptable Satisfied Very satisfied N/A
LTP Lithuania: Lead time
LTP Lithuania: Quality
LTP Lithuania: Price-Quality ratio
LTP Lithuania: Bulk delivery performance in general
LTP Vietnam: Lead time
LTP Vietnam: Quality
LTP Vietnam: Price-Quality ratio
LTP Vietnam: Bulk delivery performance in general

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* 16. How do you consider performance from the following stakeholders based on delivery lead time?

  Very bad Bad Acceptable Good Very good
Fabric suppliers
Trim suppliers
LTP manufacturing
Transportation providers

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* 17. Please indicate if there are any of your product categories LTP is not producing at the moment but you would like us to produce.

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* 18. Please indicate if you are missing any technologies at LTP (e.g. down filling in Europe).

Sustainability performance and focus areas

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* 19. How strong do you consider LTP's performance within sustainability?

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* 20. How familiar are you with LTP's sustainability strategy for 2022-2025?

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* 21. Please indicate how relevant for you are LTP's published industry articles?

Marketing & LTP Value Added Services

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* 22. Evaluate LTP Value Added Services relevance to your business.

  Not relevant Neither relevant, nor irrelevant Relevant Very relevant Need more information
3D Product visualization
LTP Crafted transparency App
360° Innovation Book
Sustainable Solutions Accelerator
Seasonal Trend Analysis
Product Design & Development, Creation and Innovation
Strategic Trim Solutions (will be launched in Spring 2023)

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* 23. Are there any other Value Added Services you would like to have from LTP? (e.g. product repair service)

Some general questions

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* 24. Please indicate what are your biggest markets in terms of your sales size

  0-20% 21-40% 41-60% 61-80% 81-100% N/A
Europe
North America
Asia-Pacific

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* 25. What is expected growth rate of your company in 2023-2024?

  -(50)-(-31)% -(30)-(-11)% -(10)-(0)% 0-10% 11-30% 31-50% 51-100% N/A
In 2023
In 2024

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* 26. How much do you expect to grow with LTP in 2023-2024?

  -(50)-(-31)% -(30)-(-11)% -(10)-(0)% 0-10% 11-30% 31-50% 51-100% N/A
In 2023
In 2024

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* 27. What is LTP's share of your company's total buying volume?

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* 28. Are you planning to keep the same amount of manufacturing partners in the future?

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* 29. Who are your main garment manufacturing partners?

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* 30. How do you rank LTP compared with our competitors?

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* 31. How likely is it that LTP will become or continue to be your preferred garment manufacturer?

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* 32. How satisfied are you with LTP in general?

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* 33. Would you recommend LTP to others?

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* 34. General comments

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