* 1. How well do you think our company understands what your company needs to be successful?

* 2. Were you satisfied with your last experience with our company, neither satisfied nor dissatisfied with it, or dissatisfied with it?

* 3. How likely are you to recommend our company to people you know ?

* 4. How important is our service to you?

* 5. Compared to our competitors, is our service quality better, worse, or about the same?

* 6. Compared to our competitors, are our prices more reasonable, less reasonable, or about the same?

* 7. How clear was the information the technical support representatives at our company gave you?

* 8. What changes would most improve our services?

* 9. If you are not likely to use PC Repair Service, why not?