Ferry Services to Mull

This survey is designed for visitors to Mull who have stayed in accommodation on the island, to assess their experience when booking a ferry to Mull

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* 1. How many times have you visited the Isle of Mull?

Once

Twice

Regular visitor

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* 2. When did you last book a holiday/stay on Mull (provide month and year)

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* 3. What is your preferred route to get to the island?

No preference

Oban to Craignure

Lochaline to Fishnish

Kilchoan to Tobermory

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* 4. How do you usually travel to Mull?

As a foot passenger (no car)

With a vehicle

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* 5. Have you experienced any problems when booking with Calmac? Please tick as many of the answers that apply to you

No problems

Difficulty with booking system

There was no available sailing on my preferred day of travel

My preferred sailing time on my day of travel was not available

Calmac needed to amend my booking but provided an alternative date/time that was suitable

Calmac needed to amend my booking but there was no alternative date/time that was suitable

Calmac cancelled my booking entirely

I had to change my preferred route to Mull

Weather affected my travel to the island

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* 6. If you had any issues with your travel to Mull, what effect did this have? Please tick as many of the options that apply

Unable to arrange travel and so couldn't continue with plans to visit the island

Affected the length/duration of stay on the island

Decided to cancel travel to the island as a result of disruption to Calmac services

Extra costs incurred due to changes to my travel plans

Created uncertainty as to whether the boats would be running

Will not travel to Mull again until I have more confidence in the ferry service

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* 7. How would you describe your confidence levels in making a booking with Calmac with regards to the reliability of the service?

Not confident at all

Not strongly confident

Neutral

Confident

Very confident

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* 8. How would you rate the ferry service overall?

Poor

Excellent

Clear

i We adjusted the number you entered based on the slider’s scale.

Ferry Services to Mull

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* 1. How many times have you visited the Isle of Mull?

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* 2. When did you last book a holiday/stay on Mull (provide month and year)

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* 3. What is your preferred route to get to the island?

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* 4. How do you usually travel to Mull?

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* 5. Have you experienced any problems when booking with Calmac? Please tick as many of the answers that apply to you

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* 6. If you had any issues with your travel to Mull, what effect did this have? Please tick as many of the options that apply

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* 7. How would you describe your confidence levels in making a booking with Calmac with regards to the reliability of the service?

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* 8. How would you rate the ferry service overall?

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* 9. Order the following from most important (1) to least (5), when considering your priorities for the ferry service to Mull?

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* 10. If you have any further comments to add, please do so here