Trivalent Group Helpdesk Experience Survey

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* 1. What Trivalent Group number did you call?

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* 2. On what date did you call the helpdesk?

Enter date of call:

Date

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* 3. What time did you call the helpdesk?

Enter time that you called:

Time

AM/PM

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* 4. What menu option did you select?

1

2

3

4

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* 5. What was the name of person that you spoke with?

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* 6. Optional: What number did you call from?
**This is used for analysis only, and no calls will be made to this number*

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* 7. Please tell us about your experience.

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* 8. Please rate your overall experience:

	Excellent	Above Average	Average	Unacceptable	N/A
Call quality	Call quality Excellent	Call quality Above Average	Call quality Average	Call quality Unacceptable	Call quality N/A
Friendliness of engineer	Friendliness of engineer Excellent	Friendliness of engineer Above Average	Friendliness of engineer Average	Friendliness of engineer Unacceptable	Friendliness of engineer N/A
Time to answer the phone	Time to answer the phone Excellent	Time to answer the phone Above Average	Time to answer the phone Average	Time to answer the phone Unacceptable	Time to answer the phone N/A
Overall satisfaction with call	Overall satisfaction with call Excellent	Overall satisfaction with call Above Average	Overall satisfaction with call Average	Overall satisfaction with call Unacceptable	Overall satisfaction with call N/A