Customer Satisfaction Survey

Dear Customer,
 
Thank you for using London Southend Airport.
 
Please help us to serve you better by taking a few minutes to tell us about the service you have received when flying to/from London Southend Airport.
 
Should you require any further information please contact us on LSAenquiries@SouthendAirport.com.
 
Kind regards,
Hannah Lo Bao
Head of Customer Service

* 1. Date of Outbound Flight (if applicable):

Date
/
/

* 2. Date of Inbound flight (if applicable)

Date
/
/

* 4. What is your gender?

* 6. If you reside in the UK please enter the first 3 letters of your postcode

* 7. What is your age?

* 8. Was this your first visit through London Southend Airport?

* 9. What was the prime reason for deciding to fly to/from London Southend Airport?

* 10. Is the reason for your travel business or leisure?

* 14. Around the Airport  - Please rate your experience in the following areas:

  1. Very Poor 2. Poor 3. Average 4. Good 5.Excellent N/A
The directional signage outside the terminal
The directional signage inside the terminal
The availability and service assistance from airport staff
The flight information screens around the airport

* 15. Terminal Comfort and Ammenities - Please rate your experience in the following areas:

  1. Very Poor 2. Poor 3. Average 4. Good 5.Excellent N/A
Cleaniness of Terminal
Seating areas around the terminal
Washroom cleanliness and location
WiFi Facilities
Bureau de Change/ Cash Machines

* 16. Arrival and Departure - Please rate your experience in the following areas:

  1.  Very Poor 2. Poor 3. Average 4. Good 5. Excellent N/A
Waiting time at check-in/bag drop counter
Service efficiency and staff courtesy check-in/bag drop counter
Waiting time at security screening
Service efficiency and staff courtesy security screening
Waiting times at boarding
Service efficiency and staff courtesy boarding
Waiting times at immigration
Service efficiency and staff immigration
Waiting times at baggage reclaim

* 17. If you used the Lakers Bar and Restaurant or Arnold and Forbes Cafe- Please rate your experience in the following areas:

  1. Very Poor 2. Poor 3. Average 4. Good 5. Excellent N/A
The time it took you to be served
The selection of food and beverage
The customer service of the staff
The quality of the food

* 18. If you used the Duty Free Stobart Shop- Please rate your experience in the following areas:

  1. Very Poor 2. Poor 3. Average 4. Good 5. Excellent N/A
Selection of products in the shop
Staff customer service in the Shop

* 19. Is there  anything that we could not provide for you at London Southend Airport? For example:services/ products/ Information.

* 20. Compared to other London airports do you feel our service quality is better, worse, or about the same?

* 21. How likely is it that you would recommend London Southend Airport to a friend or colleague?

Not at all likely
Extremely likely

* 22. Is there any other destinations you like to see from Southend Airport?

* 23. Any other suggestions or comments?

* 24. In order for us to feedback any information to you please feel free to leave your contact details. Details will be retained for airport database and we may from time to time send you news and updates via email.

T