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Blueprint for Equitable Digital Participation Survey

Thank you for taking the time to complete this survey. The purpose of this survey is to learn how households across different regions of the United States and various backgrounds navigate issues like internet adoption, affordability, and access. This survey will be in circulation until April 22nd, 2025 at 11:59pm EST.

Completing this survey will automatically enter you into a drawing for a $50 Visa gift card.

Results will be included in a report developed by Public Knowledge, UnidosUS, and the National Digital Inclusion Alliance, which will be used to influence changes to federal, state, and local internet policies.

Your insights and experiences will help shape the future of digital equity. These results will be shared with policymakers and the policy influencer community to drive solutions for long-term, sustainable, and holistic changes so everyone benefits from the technological revolution.
1.Have you had any problems using the internet for any reason? (Select all that apply)
2.Select your annual household income.
A household is a group of people who live together and share money (even if they are not related to each other). If you live together and share money, you are considered one household.
3.What is the zip code of your place of residence?
This information will be used to review internet service providers and median income in your area.
4.Including yourself, how many people currently live in your household?
A household is a group of people who live together and share money (even if they are not related to each other). If you live together and share money, you are considered one household.
5.Which of the following best describes your race or ethnicity? Select all that apply.
6.Which of the following categories best describes your age?
7.What is your gender identity?
8.Which of the following best describes your current living situation?
9.What language do you mainly speak at home?
10.What is the highest level of education you completed?
11.Which of the following categories best describes your employment status?
12.Adoption and Usage: The questions in the section focus on getting home internet and how you use the internet.

Are you currently subscribed to an internet plan?
13.What are all the things you use the internet for? (Select all that apply)
14.What time of day do you use your internet at home the most?
15.If your internet service is slow or unreliable. How long do you find yourself waiting for a web page, video, or virtual call, to load while using the internet?
16.If you are not subscribed to an internet plan, what is the reason why you do not have home internet?
17.How confident are you in your digital skills to complete the following tasks?
Extremely Confident
Quite Confident
Somewhat Confident
Unsure
Slightly Confident
Not Confident At All
Pay a bill
Send an email
Search for information online
Apply for jobs online
Make an appointment (DMV, medical, etc.) using a digital device
Create and share content such as videos, photos, invitations for events
18.What specific digital skills and knowledge would you like to learn or improve? Select all that apply.
19.Do you know where to go in your community to receive digital skills training? Digital skills include sending emails, making online accounts, or applying for jobs online.
20.If you have to pick between speed or price when choosing home internet, which is more important to you and why?
21.Have you ever compared prices across internet service providers in your neighborhood (like Spectrum, Verizon, Comcast’s Xfinity, etc.)?
22.Affordability: The questions in this section focus on costs when it comes to internet service.

Over the last six months, how often has it been hard to afford high-speed internet at home or through a mobile connection?

A mobile connection is a movable internet connection that uses cellular towers from providers like Verizon, AT&T, or T-Mobile to connect your phone to the internet.

Home broadband uses technologies like fiber or cable to provide high-speed internet through providers like Charter's Spectrum, Verizon FIOS, Comcast's Xfinity, or AT&T, connecting digital devices like laptops to the internet in your home.
23.Have you ever paused or unsubscribed from your home internet plan due to costs?
24.The Affordable Connectivity Program (ACP) was a government subsidy from 2021 to 2024 that provided a $30 monthly discount on internet service for eligible households and up to a $75 discount for eligible households on tribal lands. It also offered a one-time discount for digital devices like laptops or tablets.

Additionally, your internet plan could be part of a bundled service. A bundled service is when you pay one company for multiple services including internet service, home or cell phone service, cab or satellite TV, or any other service that is in addition to your internet connection that is an added cost.

If you are a former Affordable Connectivity Program (ACP) participant, and used the $30 discount toward your internet service or toward low-cost plans (like Starry Connect, Verizon Forward, or Xfinity's Internet Essentials), how much are you currently paying for your monthly internet service?
25.If you were previously enrolled in the Affordable Connectivity Plan (ACP) and now you are not, did you switch to a different internet service provider once the ACP benefit was eliminated?
26.If you did switch providers, why did you switch internet service providers?*
27.Devices: The questions in this section focus on getting or using digital devices like laptops.

How many internet connected devices does your household own?
0
1
2
3
4
More than 4
Desktop Computer
Laptop
Smartphone
Game Console (Nintendo Switch, PlayStation, XBox)
Tablet (Ipad, Kindle, Microsoft Surface)
28.Are you able to use many devices at the same time with your internet plan? For example, can multiple people watch or stream Youtube at the same time in your home?
29.When your home or mobile internet is having issues, how often do you use public spaces, like libraries or community centers, to access the internet?
30.Do you believe the current presidential administration is responding to consumers’ needs for high-speed internet (including making sure it’s affordable, making sure it’s reliable, and making sure people have the skills and devices needed to navigate it safely)?
31.What policies or actions do you think would most improve your high-speed internet access in your community? (Select all that apply)
32.What specific policies or programs would you like to see from the federal government to improve high-speed internet access, affordability, or digital skills?
33.Tell us about why internet access is important to you. Are there any challenges, successes or thoughts you want to share?
34.If you would like a summary of survey results from Public Knowledge and UnidosUS, please provide an email address or alternative way to share these results with you.
35.In the event you win the $50 Visa gift card, please provide your contact information (Name and Email address) for us to reach you.