* 1. How professional is East Side Veterinary Clinic?

* 2. How convenient is East Side Veterinary Clinic to use?

* 3. Compared to our competitors, is our service quality better, worse, or about the same?

* 4. Compared to our competitors, are our prices more reasonable, less reasonable, or about the same?

* 5. How responsive is East Side Veterinary Clinic?

* 6. How well do the customer service representatives at East Side answer your questions?

* 7. Overall, are you satisfied with the employees at East Side Vet Clinic, neither satisfied nor dissatisfied with them, or dissatisfied with them?

* 8. Do you like East Side Veterinary Clinic, neither like nor dislike it, or dislike it?