Buena Vista National Bank Customer Satisfaction Survey Question Title * 1. What was the reason for your recent visit? OK Question Title * 2. What location did you visit? CHESTER - 1309 SWANWICK CHESTER - 800 CHESTER CENTER DECATUR - 3795 N WOODFORD STREET EVANSVILLE - 501 MARKET STREET PRAIRIE DU ROCHER - 219 MARKET STREET RED BUD - 1414 S MAIN STREET RED BUD - 1320 W MARKET STREET WARRENSBURG - 450 E MAIN STREET OK Question Title * 3. What is the name of the Customer Service Representative who helped you? OK Question Title * 4. How helpful was our Customer Service Representative? Extremely helpful Very helpful Somewhat helpful Not so helpful Not at all helpful OK Question Title * 5. How clear was the information that our Customer Service Representative provided you? Extremely helpful Very helpful Somewhat helpful Not so helpful Not at all helpful OK Question Title * 6. Overall, how would you rate the quality of your customer service experience? Very positive Positive Neutral Negative Very negative OK Question Title * 7. Which of the following services have you used or intend to use? Mobile Banking Mobile Deposit Debit Card Online Banking Real-Time Alerts OK Question Title * 8. Which of the following words would you use to describe our products and services? Select all that apply. Reliable High Quality Useful Convenient Unique OK Question Title * 9. How well do our products meet your needs? Extremely Well Well Neutral Somewhat Not at all OK Question Title * 10. Overall, how satisfied or dissatisfied are you with Buena Vista National Bank? Very satisfied Satisfied Somewhat satisfied Dissatisfied Very dissatisfied OK Question Title * 11. How likely is it that you would recommend Buena Vista National Bank to a friend or colleague? 0 10 Clear i We adjusted the number you entered based on the slider’s scale. OK Question Title * 12. Do you have any other comments, questions, or concerns? OK Question Title * 13. I would like to receive additional information about.. OK Question Title * 14. Thank you for completing our survey! Please submit your contact info for a chance to win a $50 gift card. Name Address City/Town State/Province ZIP/Postal Code Email Address Phone Number OK DONE