Patient Satisfaction 2018 1. Access- Ease of Getting Care Question Title * 1. In the past 12 months, how often did your doctor's staff respond the same day to a phone call you placed to their office? Always Most of the time About half of the time Once in a while Never OK Question Title * 2. Are you using our patient portal to gain access to your health information, request/view appointments, or utilize alternative ways for communication? No, I did not know about this option. No, I do not have e-mail/computer. Yes, I have access. OK NEXT