Carthage Free Library- 2021 Community Survey

Carthage Free Library- 2021 Community Survey

This is a public survey to help with our strategic short and long-term planning.

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* 1. On average, how often do you visit Carthage Free Library in a typical month?

Less than one visit per month

1-2 visits per month

3-4 visits per month

5 or more visits per month

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* 2. In general, what is the main reason you visit the Carthage Free Library?

Books/Audiobooks (browse, checkout, pickup holds, etc.)

DVDs (browse, checkout, pickup holds, etc.)

Use Computers/WiFi/Printing

One-on-One Help/Training with staff (research, computers, technology, etc.)

Programs (attend adult, teen, or children's programs)

Space (use of tables/chairs and workspaces)

Other: (Open Ended Response)

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* 3. In general, how satisfied are you with the service you selected in the previous question?

Very Satisfied

Somewhat Satisfied

Neither Satisfied nor Dissatisfied

Somewhat Dissatisfied

Very Dissatisfied

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* 4. In general, how satisfied are you with the overall customer service you receive when visiting the Carthage Free Library?

Very satisfied

Somewhat Satisfied

Neither Satisfied nor Dissatisfied

Somewhat Dissatisfied

Very Dissatisfied

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* 5. In general, how satisfied are you with the overall customer service you receive when visiting the Carthage Free Library?

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* 6. In your opinion, what is one change that you would like Carthage Free Library to make?

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* 7. In your opinion, what is one service or program that Carthage Free Library should offer to the community that they currently do not?

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* 8. Additional Comments: