2016 Member Survey General Questions Question Title * 1. I normally pay my bill by: (select one) Cash Credit or Debit Card Check Draft Notes Question Title * 2. I usually choose to pay: (select one) In the office By phone through a customer service representative By phone through the automated system By bank acount or credit card draft By mail Online through my bank Online through the HEMC website At one of the HEMC payment kiosks Night deposit at the office Through the HEMC mobile app Notes Question Title * 3. HEMC's current office hours are Monday - Friday, 8 a.m. - 5 p.m. If HEMC were to extend office hours, which times below would provide the best option for you?: (select one) Open before 8 a.m. Stay open after 5 p.m. Open Saturday mornings Maintain current office hours Notes Question Title * 4. If you need to contact HEMC, which are you most likely to do: (select one) Call Email Online Chat Mail a note or letter Visit the office Through website Notes Question Title * 5. HEMC strives to keep you informed about important issues concerning your cooperative. Which of these communication channels do you prefer? (Check all that apply) Bill Insert Direct Mail Email Georgia Magazine Newspaper Radio Social Media Telephone Call Text Message Notes Question Title * 6. During the past 12 months, how many times have you read the articles in the HEMC newsletter section of the Georgia Magazine? None 1-2 3-4 5-6 7-10 All Notes Question Title * 7. If HEMC were to offer an electronic news update, how likely would you be to read it? (select one) Very likely Somewhat likely Somewhat unlikely Very unlikely Notes Question Title * 8. If you follow HEMC's Facebook and Twitter feeds, what kind of posts are most useful to you? (check all that apply) Outage restoration status Energy efficiency/Energy usage General HEMC news Don't use social media Notes Next