Module 3: Unconditional Ownership

Watch the video in its entirety then answer the questions below completely to get full credit.

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* 1. What are one of the key behaviors for Unconditional Ownership?

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* 2. Give an example of your worst service experience: what happened, how did you feel and was the problem resolved? 

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* 3. Describe how you would use the problem resolution model for the following scenario: A business traveler has the WiFi go out in the room before a meeting. Engineering came and fixed it for them once, but it goes out a second time. (HINT: Listen and validate, sincerely apologize, solve the issue, follow up to ensure everything was resolved).

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* 4. Enter your Information below to get credit for completing Module 3 - Unconditional Ownership.

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