2022 TUFLOW User Survey

Question Title

* 1. What industry do you work in?

Consulting

Government

Insurance

Mining

Research

Other (please specify)

Question Title

* 2. How many years TUFLOW Modelling experience do you have?

1 to 2

2 to 5

5 to 10

>10

Question Title

* 3. Where are you located?

Africa

Australia

Canada

Central America

China

Europe

India / Sri Lanka

Middle East

New Zealand

South America

South East Asia

United Kingdom / Ireland

USA

Other (please specify)

Question Title

* 4. What features of TUFLOW are important to you?

	N/A	Not Important	Minor Importance	Important	Very Important
Accuracy	Accuracy N/A	Accuracy Not Important	Accuracy Minor Importance	Accuracy Important	Accuracy Very Important
Speed (run time)	Speed (run time) N/A	Speed (run time) Not Important	Speed (run time) Minor Importance	Speed (run time) Important	Speed (run time) Very Important
Stability	Stability N/A	Stability Not Important	Stability Minor Importance	Stability Important	Stability Very Important
Solver error reporting ability	Solver error reporting ability N/A	Solver error reporting ability Not Important	Solver error reporting ability Minor Importance	Solver error reporting ability Important	Solver error reporting ability Very Important
Integration with GIS (ESRI, MapInfo, QGIS)	Integration with GIS (ESRI, MapInfo, QGIS) N/A	Integration with GIS (ESRI, MapInfo, QGIS) Not Important	Integration with GIS (ESRI, MapInfo, QGIS) Minor Importance	Integration with GIS (ESRI, MapInfo, QGIS) Important	Integration with GIS (ESRI, MapInfo, QGIS) Very Important
Integration with Graphical User Interfaces (12D, Flood Modeller, SMS, XP)	Integration with Graphical User Interfaces (12D, Flood Modeller, SMS, XP) N/A	Integration with Graphical User Interfaces (12D, Flood Modeller, SMS, XP) Not Important	Integration with Graphical User Interfaces (12D, Flood Modeller, SMS, XP) Minor Importance	Integration with Graphical User Interfaces (12D, Flood Modeller, SMS, XP) Important	Integration with Graphical User Interfaces (12D, Flood Modeller, SMS, XP) Very Important

Other (please specify)

Question Title

* 5. What services of TUFLOW are important to you?

	N/A	Not Important	Minor Importance	Important	Very Important
Cloud simulation service	Cloud simulation service N/A	Cloud simulation service Not Important	Cloud simulation service Minor Importance	Cloud simulation service Important	Cloud simulation service Very Important
User documentation (manuals and Wiki)	User documentation (manuals and Wiki) N/A	User documentation (manuals and Wiki) Not Important	User documentation (manuals and Wiki) Minor Importance	User documentation (manuals and Wiki) Important	User documentation (manuals and Wiki) Very Important
Tutorial and example models	Tutorial and example models N/A	Tutorial and example models Not Important	Tutorial and example models Minor Importance	Tutorial and example models Important	Tutorial and example models Very Important
Online eLearning training	Online eLearning training N/A	Online eLearning training Not Important	Online eLearning training Minor Importance	Online eLearning training Important	Online eLearning training Very Important
Staff led training	Staff led training N/A	Staff led training Not Important	Staff led training Minor Importance	Staff led training Important	Staff led training Very Important
Software support (support@tuflow.com)	Software support (support@tuflow.com) N/A	Software support (support@tuflow.com) Not Important	Software support (support@tuflow.com) Minor Importance	Software support (support@tuflow.com) Important	Software support (support@tuflow.com) Very Important
Sales and licensing support (sales@tuflow.com)	Sales and licensing support (sales@tuflow.com) N/A	Sales and licensing support (sales@tuflow.com) Not Important	Sales and licensing support (sales@tuflow.com) Minor Importance	Sales and licensing support (sales@tuflow.com) Important	Sales and licensing support (sales@tuflow.com) Very Important
TUFLOW website (www.tuflow.com)	TUFLOW website (www.tuflow.com) N/A	TUFLOW website (www.tuflow.com) Not Important	TUFLOW website (www.tuflow.com) Minor Importance	TUFLOW website (www.tuflow.com) Important	TUFLOW website (www.tuflow.com) Very Important

Other (please specify)

Question Title

* 6. How do you rate TUFLOW's feature performance?

	N/A	Very Poor	Poor	Average	Good	Excellent
Accuracy	Accuracy N/A	Accuracy Very Poor	Accuracy Poor	Accuracy Average	Accuracy Good	Accuracy Excellent
Speed (run time)	Speed (run time) N/A	Speed (run time) Very Poor	Speed (run time) Poor	Speed (run time) Average	Speed (run time) Good	Speed (run time) Excellent
Stability	Stability N/A	Stability Very Poor	Stability Poor	Stability Average	Stability Good	Stability Excellent
Solver error reporting ability	Solver error reporting ability N/A	Solver error reporting ability Very Poor	Solver error reporting ability Poor	Solver error reporting ability Average	Solver error reporting ability Good	Solver error reporting ability Excellent
Integration with GIS (ESRI, MapInfo, QGIS)	Integration with GIS (ESRI, MapInfo, QGIS) N/A	Integration with GIS (ESRI, MapInfo, QGIS) Very Poor	Integration with GIS (ESRI, MapInfo, QGIS) Poor	Integration with GIS (ESRI, MapInfo, QGIS) Average	Integration with GIS (ESRI, MapInfo, QGIS) Good	Integration with GIS (ESRI, MapInfo, QGIS) Excellent
Integration with Graphical User Interfaces (12D, Flood Modeller, SMS, XP)	Integration with Graphical User Interfaces (12D, Flood Modeller, SMS, XP) N/A	Integration with Graphical User Interfaces (12D, Flood Modeller, SMS, XP) Very Poor	Integration with Graphical User Interfaces (12D, Flood Modeller, SMS, XP) Poor	Integration with Graphical User Interfaces (12D, Flood Modeller, SMS, XP) Average	Integration with Graphical User Interfaces (12D, Flood Modeller, SMS, XP) Good	Integration with Graphical User Interfaces (12D, Flood Modeller, SMS, XP) Excellent

Other (please specify)

Question Title

* 7. How do you rate TUFLOW's service performance?

	N/A	Very Poor	Poor	Average	Good	Excellent
Cloud simulation service	Cloud simulation service N/A	Cloud simulation service Very Poor	Cloud simulation service Poor	Cloud simulation service Average	Cloud simulation service Good	Cloud simulation service Excellent
User documentation (manuals and Wiki)	User documentation (manuals and Wiki) N/A	User documentation (manuals and Wiki) Very Poor	User documentation (manuals and Wiki) Poor	User documentation (manuals and Wiki) Average	User documentation (manuals and Wiki) Good	User documentation (manuals and Wiki) Excellent
Tutorial and example models	Tutorial and example models N/A	Tutorial and example models Very Poor	Tutorial and example models Poor	Tutorial and example models Average	Tutorial and example models Good	Tutorial and example models Excellent
Online eLearning training	Online eLearning training N/A	Online eLearning training Very Poor	Online eLearning training Poor	Online eLearning training Average	Online eLearning training Good	Online eLearning training Excellent
Staff led training	Staff led training N/A	Staff led training Very Poor	Staff led training Poor	Staff led training Average	Staff led training Good	Staff led training Excellent
Software support (support@tuflow.com)	Software support (support@tuflow.com) N/A	Software support (support@tuflow.com) Very Poor	Software support (support@tuflow.com) Poor	Software support (support@tuflow.com) Average	Software support (support@tuflow.com) Good	Software support (support@tuflow.com) Excellent
Sales and licensing support (sales@tuflow.com)	Sales and licensing support (sales@tuflow.com) N/A	Sales and licensing support (sales@tuflow.com) Very Poor	Sales and licensing support (sales@tuflow.com) Poor	Sales and licensing support (sales@tuflow.com) Average	Sales and licensing support (sales@tuflow.com) Good	Sales and licensing support (sales@tuflow.com) Excellent
TUFLOW website (www.tuflow.com)	TUFLOW website (www.tuflow.com) N/A	TUFLOW website (www.tuflow.com) Very Poor	TUFLOW website (www.tuflow.com) Poor	TUFLOW website (www.tuflow.com) Average	TUFLOW website (www.tuflow.com) Good	TUFLOW website (www.tuflow.com) Excellent

Other (please specify)

Question Title

* 8. What type of modelling do you carry out using TUFLOW?

	Never	Sometimes	Often
Catchment runoff	Catchment runoff Never	Catchment runoff Sometimes	Catchment runoff Often
Flood hydraulics	Flood hydraulics Never	Flood hydraulics Sometimes	Flood hydraulics Often
Urban inundation	Urban inundation Never	Urban inundation Sometimes	Urban inundation Often
Reservoir dam failure	Reservoir dam failure Never	Reservoir dam failure Sometimes	Reservoir dam failure Often
Tailings dam failure (Non-Newtonian)	Tailings dam failure (Non-Newtonian) Never	Tailings dam failure (Non-Newtonian) Sometimes	Tailings dam failure (Non-Newtonian) Often
Coastal / estuary hydraulics	Coastal / estuary hydraulics Never	Coastal / estuary hydraulics Sometimes	Coastal / estuary hydraulics Often
Sediment transport	Sediment transport Never	Sediment transport Sometimes	Sediment transport Often
Water quality	Water quality Never	Water quality Sometimes	Water quality Often

Question Title

* 9. What type of modelling do you carry out using other software (i.e. NOT using TUFLOW)?

	Never	Sometimes	Often
Catchment runoff	Catchment runoff Never	Catchment runoff Sometimes	Catchment runoff Often
Flood hydraulics	Flood hydraulics Never	Flood hydraulics Sometimes	Flood hydraulics Often
Urban inundation	Urban inundation Never	Urban inundation Sometimes	Urban inundation Often
Reservoir dam failure	Reservoir dam failure Never	Reservoir dam failure Sometimes	Reservoir dam failure Often
Non-Newtonian (e.g. Tailings dam failure)	Non-Newtonian (e.g. Tailings dam failure) Never	Non-Newtonian (e.g. Tailings dam failure) Sometimes	Non-Newtonian (e.g. Tailings dam failure) Often
Coastal / estuary hydraulics	Coastal / estuary hydraulics Never	Coastal / estuary hydraulics Sometimes	Coastal / estuary hydraulics Often
Sediment transport	Sediment transport Never	Sediment transport Sometimes	Sediment transport Often
Water quality	Water quality Never	Water quality Sometimes	Water quality Often

Question Title

* 10. What TUFLOW engines do you use?

	Never	Sometimes	Often
TUFLOW 1D (ESTRY)	TUFLOW 1D (ESTRY) Never	TUFLOW 1D (ESTRY) Sometimes	TUFLOW 1D (ESTRY) Often
TUFLOW Classic	TUFLOW Classic Never	TUFLOW Classic Sometimes	TUFLOW Classic Often
TUFLOW HPC	TUFLOW HPC Never	TUFLOW HPC Sometimes	TUFLOW HPC Often
TUFLOW FV	TUFLOW FV Never	TUFLOW FV Sometimes	TUFLOW FV Often

Question Title

* 11. What 1D/2D TUFLOW software arrangement do you use?

	Never	Sometimes	Often
TUFLOW Classic / HPC (including TUFLOW's 1D engine, ESTRY)	TUFLOW Classic / HPC (including TUFLOW's 1D engine, ESTRY) Never	TUFLOW Classic / HPC (including TUFLOW's 1D engine, ESTRY) Sometimes	TUFLOW Classic / HPC (including TUFLOW's 1D engine, ESTRY) Often
TUFLOW Classic / HPC linked to 12D 1D DDA	TUFLOW Classic / HPC linked to 12D 1D DDA Never	TUFLOW Classic / HPC linked to 12D 1D DDA Sometimes	TUFLOW Classic / HPC linked to 12D 1D DDA Often
TUFLOW Classic / HPC linked to 1D Flood Modeller	TUFLOW Classic / HPC linked to 1D Flood Modeller Never	TUFLOW Classic / HPC linked to 1D Flood Modeller Sometimes	TUFLOW Classic / HPC linked to 1D Flood Modeller Often
Don't use	Don't use Never	Don't use Sometimes	Don't use Often

Question Title

* 12. What other hydraulic or environmental modelling software do you use?

	Never	Sometimes	Often
12D DDA	12D DDA Never	12D DDA Sometimes	12D DDA Often
Delft-3D	Delft-3D Never	Delft-3D Sometimes	Delft-3D Often
DRAINS	DRAINS Never	DRAINS Sometimes	DRAINS Often
FESWMS	FESWMS Never	FESWMS Sometimes	FESWMS Often
Flo-2D	Flo-2D Never	Flo-2D Sometimes	Flo-2D Often
Flood Modeller	Flood Modeller Never	Flood Modeller Sometimes	Flood Modeller Often
HEC-RAS	HEC-RAS Never	HEC-RAS Sometimes	HEC-RAS Often
InfoWorks	InfoWorks Never	InfoWorks Sometimes	InfoWorks Often
JFLOW	JFLOW Never	JFLOW Sometimes	JFLOW Often
MicroDrainage	MicroDrainage Never	MicroDrainage Sometimes	MicroDrainage Often
MIKE Coastal	MIKE Coastal Never	MIKE Coastal Sometimes	MIKE Coastal Often
MIKE Flood	MIKE Flood Never	MIKE Flood Sometimes	MIKE Flood Often
MIKE Urban	MIKE Urban Never	MIKE Urban Sometimes	MIKE Urban Often
RiverFlow-2D	RiverFlow-2D Never	RiverFlow-2D Sometimes	RiverFlow-2D Often
RMA	RMA Never	RMA Sometimes	RMA Often
SRH-2D	SRH-2D Never	SRH-2D Sometimes	SRH-2D Often
XP-SWMM or XP-Storm	XP-SWMM or XP-Storm Never	XP-SWMM or XP-Storm Sometimes	XP-SWMM or XP-Storm Often
3Di	3Di Never	3Di Sometimes	3Di Often
Scalgo Live	Scalgo Live Never	Scalgo Live Sometimes	Scalgo Live Often

Other (please specify)

Question Title

* 13. Which do you primarily use for TUFLOW model build tasks?

	Never	Sometimes	Often
12D	12D Never	12D Sometimes	12D Often
ArcMap	ArcMap Never	ArcMap Sometimes	ArcMap Often
ArcPro	ArcPro Never	ArcPro Sometimes	ArcPro Often
Flood Modeller	Flood Modeller Never	Flood Modeller Sometimes	Flood Modeller Often
MapInfo	MapInfo Never	MapInfo Sometimes	MapInfo Often
MiTools	MiTools Never	MiTools Sometimes	MiTools Often
QGIS	QGIS Never	QGIS Sometimes	QGIS Often
SMS	SMS Never	SMS Sometimes	SMS Often

Other (please specify)

Question Title

* 14. Which do you primarily use for TUFLOW result viewing?

	Never	Sometimes	Often
12D	12D Never	12D Sometimes	12D Often
ArcMap	ArcMap Never	ArcMap Sometimes	ArcMap Often
ArcPro	ArcPro Never	ArcPro Sometimes	ArcPro Often
Flood Modeller	Flood Modeller Never	Flood Modeller Sometimes	Flood Modeller Often
MapInfo	MapInfo Never	MapInfo Sometimes	MapInfo Often
QGIS (inc. TUFLOW Viewer)	QGIS (inc. TUFLOW Viewer) Never	QGIS (inc. TUFLOW Viewer) Sometimes	QGIS (inc. TUFLOW Viewer) Often
SMS	SMS Never	SMS Sometimes	SMS Often
WaterRIDE	WaterRIDE Never	WaterRIDE Sometimes	WaterRIDE Often

Other (please specify)

Question Title

* 15. What are three features / services you would like to see added to / offered by TUFLOW?

Feature 1

Feature 2

Feature 3

Question Title

* 16. What TUFLOW training courses are you interested in attending?

	No interest	Interested in attending	Plan to attend	Already attended
Introductory Training	Introductory Training No interest	Introductory Training Interested in attending	Introductory Training Plan to attend	Introductory Training Already attended
Python for TUFLOW Modellers	Python for TUFLOW Modellers No interest	Python for TUFLOW Modellers Interested in attending	Python for TUFLOW Modellers Plan to attend	Python for TUFLOW Modellers Already attended
Direct Rainfall and Interflow	Direct Rainfall and Interflow No interest	Direct Rainfall and Interflow Interested in attending	Direct Rainfall and Interflow Plan to attend	Direct Rainfall and Interflow Already attended
Urban Drainage Pipe Networks	Urban Drainage Pipe Networks No interest	Urban Drainage Pipe Networks Interested in attending	Urban Drainage Pipe Networks Plan to attend	Urban Drainage Pipe Networks Already attended
TUFLOW Quadtree and SGS	TUFLOW Quadtree and SGS No interest	TUFLOW Quadtree and SGS Interested in attending	TUFLOW Quadtree and SGS Plan to attend	TUFLOW Quadtree and SGS Already attended
TUFLOW-Flood Modeller Linking	TUFLOW-Flood Modeller Linking No interest	TUFLOW-Flood Modeller Linking Interested in attending	TUFLOW-Flood Modeller Linking Plan to attend	TUFLOW-Flood Modeller Linking Already attended
New Release Workshops	New Release Workshops No interest	New Release Workshops Interested in attending	New Release Workshops Plan to attend	New Release Workshops Already attended
Model Quality Control	Model Quality Control No interest	Model Quality Control Interested in attending	Model Quality Control Plan to attend	Model Quality Control Already attended

Other (please specify)

Question Title

* 17. What is your preferred training format?

	Yes	No
In person instructor lead	In person instructor lead Yes	In person instructor lead No
Online instructor lead	Online instructor lead Yes	Online instructor lead No
Online self-teach tutorials via eLearning	Online self-teach tutorials via eLearning Yes	Online self-teach tutorials via eLearning No
Online self-teach tutorials via the TUFLOW Wiki	Online self-teach tutorials via the TUFLOW Wiki Yes	Online self-teach tutorials via the TUFLOW Wiki No

Other (please specify)

Question Title

* 18. How old is the TUFLOW release you usually use?

	Yes	No
The most recent release as soon as I am aware of it	The most recent release as soon as I am aware of it Yes	The most recent release as soon as I am aware of it No
A release that is a few versions back from the current version	A release that is a few versions back from the current version Yes	A release that is a few versions back from the current version No
A release that is one to two years old	A release that is one to two years old Yes	A release that is one to two years old No
Older	Older Yes	Older No

Other (please specify)

Question Title

* 19. Where do you find new information/updates about TUFLOW?

	Yes	No
Newsletter	Newsletter Yes	Newsletter No
LinkedIn	LinkedIn Yes	LinkedIn No
Website	Website Yes	Website No
Colleague	Colleague Yes	Colleague No

Other (please specify)

Question Title

* 20. How likely are you to recommend TUFLOW to a colleague?

0 - Not at all likely

10 - Extremely likely

Clear

i We adjusted the number you entered based on the slider’s scale.