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* 1. What is your gender?

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* 2. Which age group do you belong to?

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* 3. Which bank do you consider to be your main bank?

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* 4. To what extent do you trust your main bank? On a scale of 1-10, 1 being not at all, 10 being completely.

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* 5. To what extent do you trust the retail banking sector? On a scale of 1-10, 1 being not at all, 10 being completely.

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* 6. Would you recommend your main bank to friends or family?

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* 7. What has most negatively affected your view of the banking industry?

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* 8. To what extent do you agree with the following?

  Strongly disagree Slightly disagree Neither agree nor disagree Slightly agree Strongly agree
The media influences your opinion of the banking industry
You trust your main bank to give you good financial advice
Your main bank provides high quality goods and services
Your main bank acts in your best interests
Your main bank cares what its customers think
Your main bank is financially sound
Your main bank has high ethical and moral standards
The banks have improved since the financial crisis began

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* 9. In your opinion, which of the following options are most important for rebuilding trust in banks? Please tick 3.

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* 10. To what extent do you trust your banks online or mobile banking services? On a scale of 1-10, 1 being not at all, 10 being completely.

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* 11. Following the introduction of online and mobile banking, has your contact with branch staff increased or decreased?

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* 12. On average, how often do you visit a bank branch?

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* 13. On average, how often do you use online or mobile banking?

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* 14. Which factors do you believe are most important for you to trust online or mobile banking services? Please tick 3.

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