Customer Feedback Questionnaire Floyd Instruments is Passionate about Precision, and we are committed to improving our operations, products and services provided to you. Therefore we are kindly asking you to answer just 10 Questions in this Customer Feedback Questionnaire Question Title 1. Which of the following best describes the industry you primarily supply? Manufacturing Aerospace/Defence Force Marine Healthcare & Pharmaceuticals Food & Beverages Automotive Industrial Construction & Machinery Refrigeration Agriculture Retail & Consumer Durables Other (please specify) Question Title 2. Are your typical customers End Users, Resellers, Maintenance Personnel, or Organisations? End Users Resellers Maintenance Organisations Other (please specify) Question Title 3. Is your product or service typically used by the same customer only once or multiple times? One time Multiple times Question Title 4. If Multiple, How often would a single customer require your services? 1 Month 6 Months 12 Months 18 Months 24 Months Other (please specify) Question Title 5. How often does your Company: Regularly Sometimes Rarely Only if Stipulated 1st Time Never Require Product/Services that Floyd Instruments Offer? Require Product/Services that Floyd Instruments Offer? Regularly Require Product/Services that Floyd Instruments Offer? Sometimes Require Product/Services that Floyd Instruments Offer? Rarely Require Product/Services that Floyd Instruments Offer? Only if Stipulated Require Product/Services that Floyd Instruments Offer? 1st Time Require Product/Services that Floyd Instruments Offer? Never Purchase from Floyd Instruments? Purchase from Floyd Instruments? Regularly Purchase from Floyd Instruments? Sometimes Purchase from Floyd Instruments? Rarely Purchase from Floyd Instruments? Only if Stipulated Purchase from Floyd Instruments? 1st Time Purchase from Floyd Instruments? Never Purchase Similar Product/Services from a Competitive Company? Purchase Similar Product/Services from a Competitive Company? Regularly Purchase Similar Product/Services from a Competitive Company? Sometimes Purchase Similar Product/Services from a Competitive Company? Rarely Purchase Similar Product/Services from a Competitive Company? Only if Stipulated Purchase Similar Product/Services from a Competitive Company? 1st Time Purchase Similar Product/Services from a Competitive Company? Never Question Title 6. Compared to our competitors, How would you rate Floyd Instruments on: A Lot Better Slightly Better About the Same Not as Good Don't Know Product Quality Product Quality A Lot Better Product Quality Slightly Better Product Quality About the Same Product Quality Not as Good Product Quality Don't Know Product Range Product Range A Lot Better Product Range Slightly Better Product Range About the Same Product Range Not as Good Product Range Don't Know Customer Service Customer Service A Lot Better Customer Service Slightly Better Customer Service About the Same Customer Service Not as Good Customer Service Don't Know Delivery Times Delivery Times A Lot Better Delivery Times Slightly Better Delivery Times About the Same Delivery Times Not as Good Delivery Times Don't Know Prices Prices A Lot Better Prices Slightly Better Prices About the Same Prices Not as Good Prices Don't Know Any Comments you would like to Add? Question Title 7. What are your top 5 factors in deciding to purchase Product/Services offered by Floyd Instruments? Top Priority Very Important Somewhat Important Of Significance Factored Availability Availability Top Priority Availability Very Important Availability Somewhat Important Availability Of Significance Availability Factored Brand Brand Top Priority Brand Very Important Brand Somewhat Important Brand Of Significance Brand Factored Convenience Convenience Top Priority Convenience Very Important Convenience Somewhat Important Convenience Of Significance Convenience Factored Customer Service Customer Service Top Priority Customer Service Very Important Customer Service Somewhat Important Customer Service Of Significance Customer Service Factored Location Location Top Priority Location Very Important Location Somewhat Important Location Of Significance Location Factored Pricing Pricing Top Priority Pricing Very Important Pricing Somewhat Important Pricing Of Significance Pricing Factored Product Customisation Product Customisation Top Priority Product Customisation Very Important Product Customisation Somewhat Important Product Customisation Of Significance Product Customisation Factored Recommendations Recommendations Top Priority Recommendations Very Important Recommendations Somewhat Important Recommendations Of Significance Recommendations Factored Question Title 8. Who would you use as an alternative supplier if Floyd Instruments Pty Ltd were no longer available? Question Title 9. Floyd Instruments are Passionate about Precision, and are committed to continuously improve their operations, products and services provided to you. Do you have any suggestions/comments/feedback that you would like to include? Question Title 10. If you would you like to disclose your details, Please enter your Name and Company details here Done