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Customer Feedback Questionnaire
Floyd Australia is Passionate about Precision,
and we are committed
to improve
our operations,
products, and services provided to you.
Therefore we are kindly asking you to answer just 10 Questions in this Customer Feedback Questionnaire
1.
Which of the following best describes the industry you primarily supply?
(Required.)
Food & Beverages
HVAC
Refrigeration
Healthcare & Pharmaceuticals
Agriculture
Construction & Machinery
Aerospace/Defence Force
Industrial
Chemical & Petrochemical
Mining
Oil & Gas
Power Generation
Water & Waste Water
Manufacturing
Marine
Automotive
Retail & Consumer Durables
Other (please specify)
2.
Are your typical customers End Users, Resellers, Maintenance Personnel, Organisations or Distributor?
(Required.)
End Users
Resellers
Maintenance
Organisations
Distributor
Other (please specify)
3.
Is your product or service typically used by the same customer only once or multiple times?
(Required.)
One time
Multiple times
4.
If Multiple, How often would a single customer require your services?
1 Month
6 Months
12 Months
18 Months
24 Months
Other (please specify)
5.
How often does your Company:
(Required.)
Regularly
Sometimes
Rarely
Only if Stipulated
1st Time
Never
Require Product/Services that Floyd Australia Offer?
Regularly
Sometimes
Rarely
Only if Stipulated
1st Time
Never
Purchase from Floyd Australia?
Regularly
Sometimes
Rarely
Only if Stipulated
1st Time
Never
Purchase Similar Product/Services from a Competitive Company?
Regularly
Sometimes
Rarely
Only if Stipulated
1st Time
Never
6.
Compared to our competitors, How would you rate Floyd Australia on:
(Required.)
A Lot Better
Slightly Better
About the Same
Not as Good
Don't Know
Product Quality
A Lot Better
Slightly Better
About the Same
Not as Good
Don't Know
Product Range
A Lot Better
Slightly Better
About the Same
Not as Good
Don't Know
Customer Service
A Lot Better
Slightly Better
About the Same
Not as Good
Don't Know
Delivery Times
A Lot Better
Slightly Better
About the Same
Not as Good
Don't Know
Prices
A Lot Better
Slightly Better
About the Same
Not as Good
Don't Know
Any Comments you would like to Add?
7.
What are your top 5 factors in deciding to purchase Product/Services offered by Floyd Australia?
(Required.)
Top Priority
Very Important
Somewhat Important
Of Significance
Factored
Availability
Top Priority
Very Important
Somewhat Important
Of Significance
Factored
Brand
Top Priority
Very Important
Somewhat Important
Of Significance
Factored
Convenience
Top Priority
Very Important
Somewhat Important
Of Significance
Factored
Customer Service
Top Priority
Very Important
Somewhat Important
Of Significance
Factored
Location
Top Priority
Very Important
Somewhat Important
Of Significance
Factored
Pricing
Top Priority
Very Important
Somewhat Important
Of Significance
Factored
Product Customisation
Top Priority
Very Important
Somewhat Important
Of Significance
Factored
Recommendations
Top Priority
Very Important
Somewhat Important
Of Significance
Factored
8.
Who would you use as an alternative supplier if Floyd Australia Pty Ltd were no longer available?
9.
Floyd Australia are Passionate about Precision, and are committed to continuously improve their operations, products and services provided to you. Do you have any suggestions/comments/feedback that you would like to include?
10.
If you would you like to disclose your details, Please enter your Name and Company details here
