Skip to content

Emily Williston Memorial Library Community Feedback Survey  Fall 2022

Thank you for taking the time to fill out our Community Feedback Survey.  The library is engaging in a strategic planning process and we need your feedback and opinions about our programs, services and materials.  The Strategic Planning Committee will use the results and ideas that you provide from this survey in the design of our new strategic plan, which will be implemented beginning in 2023.

Everyone who fills out a survey AND provides us with a way to contact you will be entered into a drawing to win a $100 Easthampton Chamber Gift Card! Please fill out a separate entry form by using the link at the end of this survey or asking a staff member to enter your information.
1.Are you aware that Easthampton has a public library?
2.Is it important to you that your community have a library, open to all and supported by tax revenue?
3.How often do you visit the Library?
4.How often do you access library services remotely?
5.If you access library services remotely, what services are you likely to use?
6.If you never come to the Emily Williston Memorial Library, tell us some reasons why not (check all that apply):
7.How has the ongoing pandemic changed how you use the Library?
8.What do you like best about the Emily Williston Memorial Library?
9.What do you like least about Emily Williston Memorial Library?
10.When you do come to the Library, what do you usually do while here?  Please choose all that apply.
11.What times of the day/week are you most likely to visit the Library?  Check all that apply.
12.Are there other days of the week or times of the day when you would like the Library to be open?
13.The Library cannot afford to add new hours to our schedule, but we could change our schedule to accommodate new days.  Would you be willing to see the Library close at other times, maybe Monday or Tuesday nights, in order to be open later on Saturday or on Sundays?
14.What resources do you find yourself most frequently in need of (in general, these needn't be library related)?
15.What are the most important services you think the Library should offer?  Pick up to 5 from the list.
16.What services would interest you if the Library were to offer them?  Choose all that apply.
17.What program topics interest you the most?  Choose up to 5 of the most important
18.How do you prefer to learn about Library news and happenings?
19.Are there parts of the collection you would like to see the Library buy more of?
20.How would you rate your satisfaction with the service you get at our Library?
Strongly Agree
Agree
Neutral
Disagree
Strongly Disagree
I feel welcome whenever I come to the Library
The Emily Williston Memorial Library provides fantastic customer service
Staff at the Emily Williston Memorial Library are very knowledgeable
The Emily Williston Memorial Library has what I need
When I need help from staff, I usually never have to wait for help
I would recommend the Emily Williston Memorial Library to my friends
21.What else would you like to say to us?
22.What range does your age fall into?
23.What is your preferred language?
24.Do you work in Easthampton?
25.What is the zipcode where you live?