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Emotional Intelligence, Burnout & Workforce Sustainability in Community Management

Community association management is increasingly a people-centered profession. Managers and management company leaders are often called upon to navigate conflict, communicate effectively, solve problems, and balance competing expectations. This survey explores emotional intelligence, burnout, workplace culture, and workforce sustainability to better understand the challenges facing today's professionals and identify opportunities to strengthen and support the industry.
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1.What is your role in the community association management industry?
2.How many years have you worked in community association management?
3.What state do you primarily work in?
4.How frequently do you deal with emotionally charged situations in your work?
5.Which situations create the greatest emotional stress in your work? (Select up to three)
6.How would you describe your current level of professional burnout?
7.Compared to three years ago, your work-related stress has:
8.Have you ever considered leaving community management because of stress, burnout, or emotional exhaustion?
9.Which emotional intelligence skills are most important for success in community management? (Choose up to three)
10.How strongly do you agree with the following statement: “My organization promotes a culture that supports employee well-being.”
11.How strongly do you agree with the following statement: “My organization encourages employees to establish healthy boundaries with clients, boards, and residents.”
12.Which strategies are most effective in helping you manage stress and avoid burnout? (Select up to three)
13.On a scale of 1–5, how much do the following contribute to stress and burnout in community management? (1 = Minimal Impact and 5 = Significant Impact)
1
2
3
4
5
Unrealistic homeowner expectations
Difficult board interactions
After-hours communications
Workload volume
Staff shortages
Emergency response expectations
Social media criticism
14.As AI becomes more common in community management, which human skills will become MORE important? (Choose up to three)
15.Do you believe AI will reduce, increase, or have no effect on stress and burnout in community management over the next five years?
16.Which initiatives would most improve workforce well-being and retention in community management? (Choose up to three)
17.What is one thing management companies, industry leaders, or community associations could do to better support the emotional well-being and long-term success of community managers?