Member Survey: How did we do in 2023?
We’d like to hear from you. We invite your feedback and encourage you to answer the following questions. For every completed survey we will donate $1 to Muscular Dystrophy Canada.
1.
What do you insure with South Easthope Mutual?
Home
Farm
Auto
Business
2.
Are you satisfied with the service you receive from your agent or broker?
Yes
No
3.
In the last year, how many times have you corresponded with or seen your agent or broker?
1 time
2 times
3 times
4 times
None
4.
How well do you feel you understand your insurance policy coverages?
Very well
Somewhat
Not well
5.
Have you had a claim with us in the last 5 years?
Yes
No
6.
If you answered 'yes' in Question 5, were you satisfied with the time it took to respond?
Yes
No
7.
If you answered 'yes' in Question 5, do you feel you were treated fairly in the claims process?
Yes
No
8.
How would you like to do business with us? Please check all that apply.
In-person at the office
In-person in your home
Virtual from your home
Email
Mail
Phone call
Text message
Online chat
Members' portal website
Mobile app
9.
Would you like to go paperless and receive your policy documents via email? If yes, please visit www.southeasthope.com/paperless to sign up!
Yes
No
I've already signed up!
10.
Have you ever filed a complaint?
Yes
No
11.
If you answered 'yes' in Question 10, did you receive a response in a timely manner?
Yes
No
12.
For how many years have you been a member?
2 & under
3 to 5
6 to 10
11 to 20
21 to 35
36+
13.
Would you recommend us to a friend, family member or colleague?
Yes
No
14.
Who provides service for your policy(ies)?
Company agent representative
Independant broker
15.
Are there any insurance products you would like to see us offer? Please indicate below.
16.
If you participate on social media, which platforms do you use? Please check all that apply.
Facebook
X (Twitter)
Instagram
Snapchat
LinkedIn
Tiktok
YouTube
None
17.
Please share your age range with us:
20 & under
20-35 years
36-49 years
50-65 years
66-75 years
Prefer not to say
18.
Please use the space below to provide any comments about your experiences with South Easthope Mutual, your representative or how we can serve you better:
