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Mulwala Ski Club Member Survey
.
Your responses to this survey will help define the future of the Club.
1.
Are you
male
female
2.
What age group are you in?
18 - 29yrs
30 - 39yrs
40 - 49yrs
50 - 59yrs
60 - 69yrs
70+
3.
Which Membership Category are you
Visitor
Member - # of years?
4.
What is your residential postcode?
ZIP/Postal Code:
5.
Transport – how do you travel to the Club:
Car
Bus
Taxi
Walk
Club Courtesy Bus
Other (please specify)
6.
What are the main reasons for visiting the Club?
Gaming
Bingo
Dining
Entertainment
Social
Atmosphere
Facilities
Service
Promotions
Other (please specify)
7.
On average how often do you visit the club?
Every day
1-3 times a week
4- 6 times a week
1 a month
1-3 times a month
4- 6 times a month
1 a year
1-3 times a year
4- 6 times a year
Other (please specify)
8.
When you visit the Club do you mostly visit with friends or alone?
With friends
Alone
As a couple
With Family
Tour or Group
Business group
Other (please specify)
9.
Please rate the areas of the club that you use the most
indicating your level of satisfaction for the FACILITIES and SERVICE in those areas.
Service
Facilities
Golden Inn Restaurant
very poor
poor
average
good
excellent
very poor
poor
average
good
excellent
La Porchetta Restaurant
very poor
poor
average
good
excellent
very poor
poor
average
good
excellent
Main Bar
very poor
poor
average
good
excellent
very poor
poor
average
good
excellent
La Porchetta Bar
very poor
poor
average
good
excellent
very poor
poor
average
good
excellent
Cocktail Bar
very poor
poor
average
good
excellent
very poor
poor
average
good
excellent
Bingo
very poor
poor
average
good
excellent
very poor
poor
average
good
excellent
Gaming Area
very poor
poor
average
good
excellent
very poor
poor
average
good
excellent
Fireplace Lounge
very poor
poor
average
good
excellent
very poor
poor
average
good
excellent
TAB/Keno
very poor
poor
average
good
excellent
very poor
poor
average
good
excellent
Reception
very poor
poor
average
good
excellent
very poor
poor
average
good
excellent
Coffee Shop
very poor
poor
average
good
excellent
very poor
poor
average
good
excellent
Kids Area
very poor
poor
average
good
excellent
very poor
poor
average
good
excellent
Promotions
very poor
poor
average
good
excellent
very poor
poor
average
good
excellent
Entertainment
very poor
poor
average
good
excellent
very poor
poor
average
good
excellent
Organised Functions
very poor
poor
average
good
excellent
very poor
poor
average
good
excellent
Cashiers Box
very poor
poor
average
good
excellent
very poor
poor
average
good
excellent
do you have a comment?
10.
Which sources do you use to find out about Club activities?
Club brochure
newspaper
radio
flyers/posters in the Club
Internet Site
Letter box drop
word of mouth
TV
Other (please specify)
11.
What attracts you to other Clubs? Please feel free to name.
12.
How would you rate the following general items in the Club?
poor
fair
average
good
excellent
Customer Service
poor
fair
average
good
excellent
Cleanliness
poor
fair
average
good
excellent
Variety of Entertainment
poor
fair
average
good
excellent
Appearance
poor
fair
average
good
excellent
Internet Marketing
poor
fair
average
good
excellent
View
poor
fair
average
good
excellent
Safe/Comfortable Venue
poor
fair
average
good
excellent
Atmosphere
poor
fair
average
good
excellent
Events
poor
fair
average
good
excellent
Ski Shows
poor
fair
average
good
excellent
Freestyle Expo
poor
fair
average
good
excellent
Entry to the club
poor
fair
average
good
excellent
Staff knowledge on club issues/promotions
poor
fair
average
good
excellent
do you have a comment?
13.
Is there an area of the club that you feel needs improvement in either facilities or service?
14.
What facilities would you like to see incorporated at the Club in the future?
15.
Please provide contact details if you would like to be in the prize draw for a dinner for two to the value of $100 in either of our restaurants.