SurveyMonkey Powered Online Survey

At Creative Safety Supply we love to hear from our customers. We appreciate your thoughts about how our website is working for you and regularly use input from our customers to help with our projects. Your opinion is very important to us. Thanks for your help!

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1. Compared to your shopping experiences on other websites, how does our website compare?

It's way better than other websites

It's a little better than other websites

It's about the same as other websites

It's somewhat worse than other websites

It's bad... I don't like it compared to other websites

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2. How would you rate your experience with the following features and functions on the Creative Safety Supply website?

	1 - The Worst Experience	2	3	4	5	6	7 - The Best Experience	N/A
Ease of use overall	Ease of use overall 1 - The Worst Experience	Ease of use overall 2	Ease of use overall 3	Ease of use overall 4	Ease of use overall 5	Ease of use overall 6	Ease of use overall 7 - The Best Experience	Ease of use overall N/A
Finding products in general	Finding products in general 1 - The Worst Experience	Finding products in general 2	Finding products in general 3	Finding products in general 4	Finding products in general 5	Finding products in general 6	Finding products in general 7 - The Best Experience	Finding products in general N/A
Browsing through products	Browsing through products 1 - The Worst Experience	Browsing through products 2	Browsing through products 3	Browsing through products 4	Browsing through products 5	Browsing through products 6	Browsing through products 7 - The Best Experience	Browsing through products N/A
Finding a specific product	Finding a specific product 1 - The Worst Experience	Finding a specific product 2	Finding a specific product 3	Finding a specific product 4	Finding a specific product 5	Finding a specific product 6	Finding a specific product 7 - The Best Experience	Finding a specific product N/A
Adding products to the shopping cart	Adding products to the shopping cart 1 - The Worst Experience	Adding products to the shopping cart 2	Adding products to the shopping cart 3	Adding products to the shopping cart 4	Adding products to the shopping cart 5	Adding products to the shopping cart 6	Adding products to the shopping cart 7 - The Best Experience	Adding products to the shopping cart N/A
Checking out	Checking out 1 - The Worst Experience	Checking out 2	Checking out 3	Checking out 4	Checking out 5	Checking out 6	Checking out 7 - The Best Experience	Checking out N/A
Returns or repairs	Returns or repairs 1 - The Worst Experience	Returns or repairs 2	Returns or repairs 3	Returns or repairs 4	Returns or repairs 5	Returns or repairs 6	Returns or repairs 7 - The Best Experience	Returns or repairs N/A
Retrieving order status & tracking	Retrieving order status & tracking 1 - The Worst Experience	Retrieving order status & tracking 2	Retrieving order status & tracking 3	Retrieving order status & tracking 4	Retrieving order status & tracking 5	Retrieving order status & tracking 6	Retrieving order status & tracking 7 - The Best Experience	Retrieving order status & tracking N/A
Managing your account	Managing your account 1 - The Worst Experience	Managing your account 2	Managing your account 3	Managing your account 4	Managing your account 5	Managing your account 6	Managing your account 7 - The Best Experience	Managing your account N/A

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3. How many times have you visited CreativeSafetySupply.com in the past year?

This is my first time here

2-5 times

6-12 times

13-24 times

25-50 times

More than 50 times

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4. Which sentence below describes you when visiting our website?

I know exactly what I want to buy (by part number)

I have a pretty good idea of what I want to buy, but need to be sure

I am shopping around in a general category (label printers, floor tape, etc.)

I am doing research on a specific product before deciding to buy

I was just browsing... I might need something in the future, but not today

I am here for non-shopping research purposes

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5. How would you rate your visit to our site today?

It was amazing!

It was pretty good

It was decent

It could have been better

It was bad

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6. Did you have any difficulties using the website? (You can type a response here, or if you need immediate help, please contact us at 1-866-777-1360 or email us at customerservice@creativesafetysupply.com)

No, my experience was flawless

Yes, I had difficulties. Here's my experience:

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7. What is one thing you would change to make your experience on Creative Safety Supply's website better?

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8. What is your gender?

Male

Female

Prefer not to respond

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9. What is your age group?

17 or younger

18-24

25-34

35-44

45-54

55-64

65-74

75 or older

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1. Compared to your shopping experiences on other websites, how does our website compare?

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2. How would you rate your experience with the following features and functions on the Creative Safety Supply website?

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3. How many times have you visited CreativeSafetySupply.com in the past year?

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4. Which sentence below describes you when visiting our website?

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5. How would you rate your visit to our site today?

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6. Did you have any difficulties using the website? (You can type a response here, or if you need immediate help, please contact us at 1-866-777-1360 or email us at customerservice@creativesafetysupply.com)

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7. What is one thing you would change to make your experience on Creative Safety Supply's website better?

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8. What is your gender?

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9. What is your age group?

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10. What is your job title?

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11. Where is your company located?