Customer Care Feedback Survey

Question Title

* 1. Was the customer care representative you worked with pleasant?

Not at all

Could use improvement

Adequate

Great to work with

Outstanding!

Not at all

Could use improvement

Adequate

Great to work with

Outstanding!

Question Title

* 2. Did you feel that the customer care representative was knowledgeable?

Not at all

Could use improvement

Adequate

Great to work with

Outstanding!

Not at all

Could use improvement

Adequate

Great to work with

Outstanding!

Question Title

* 3. Was the customer care representative able to address the primary reason for your call?
(Is it fixed?)

No, I'm still having a problem

Maybe, we are still in the middle of the process

Yes, the issue is resolved!

Other (please specify)

Question Title

* 4. Do you have any questions or comments?