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Thank you for taking time to complete this important anonymous survey. It is estimated to take you 3 minutes. Your feedback on UPO services is valuable and will be used to improve UPO’s operations. 

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* 1. How long have you been using UPO Services?

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* 2. How satisfied were you the last time you interacted with a UPO Employee or a UPO Volunteer?

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* 3. How would you describe your overall UPO experience to your friends, family or colleagues?

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* 4. How likely are you to continue using UPO Services in the next 12 months?

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* 5. Overall, how easy does UPO make it for you to receive services?

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* 6.  Overall, UPO has effectively provided me with information on the other services they have for DC residents.

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* 7. Which UPO service(s) did you use the most last year?  Choose up to three.

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* 8. What type of communication do you prefer? (Choose up to three)

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* 9. Do you have any recommendations that would help UPO improve your experience in the future? (Please be as specific as possible.)

Thank you so much!
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