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2022 Customer Satisfaction Survey
Thank you for taking time to complete this important anonymous survey. It is estimated to take you 3 minutes. Your feedback on UPO services is valuable and will be used to improve UPO’s operations.
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1.
How long have you been using UPO Services?
(Required.)
Less than 1 yr.
1-3 yrs
4-6 yrs
7-9 yrs
10 yrs+
No Answer
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2.
How satisfied were you the last time you interacted with a UPO Employee or a UPO Volunteer?
(Required.)
Very satisfied
Satisfied
Neither satisfied nor dissatisfied
Dissatisfied
Very dissatisfied
No Answer
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3.
How would you describe your overall UPO experience to your friends, family or colleagues?
(Required.)
Terrible
1 star
Bad
2 stars
Okay
3 stars
Great
4 stars
Fantastic
5 stars
4.
How likely are you to continue using UPO Services in the next 12 months?
Very Unlikely
1 star
Unlikely
2 stars
Neutral
3 stars
Likely
4 stars
Very Likely
5 stars
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5.
Overall, how easy does UPO make it for you to receive services?
(Required.)
Very Difficult
1 star
Difficult
2 stars
Neutral
3 stars
Easy
4 stars
Very Easy
5 stars
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6.
Overall, UPO has effectively provided me with information on the other services they have for DC residents.
(Required.)
Agree
Somewhat agree
Neutral
Somewhat disagree
Disagree
No Answer
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7.
Which UPO service(s) did you use the most last year? Choose up to three.
(Required.)
Head Start Services
Employment Placement Support
Vocational Skills Training
Youth Services
Volunteer Services
EBT Card / Food Security
Foster Grandparents Program
Housing (Rental Assistance, mortgage payment assistance...)
Tax Preparation
Transportation
Services for the Homeless
Substance Abuse Treatment
No Answer
Other (please specify)
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8.
What type of communication do you prefer? (Choose up to three)
(Required.)
In-Person
Text
Email
Online Video Meeting
Instant Messaging
Phone Calls
Other
No Answer
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9.
Do you have any recommendations that would help UPO improve your experience in the future? (Please be as specific as possible.)
(Required.)
Thank you so much!
Current Progress,
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