Award Nomination

We’re delighted that our representative went the extra mile for you and delivered exceptional service. Thank you for taking the time to nominate them for a Scottish Water gem award. It’s important to us that they get the recognition they deserve for a job well done.

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* Your name:

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* Your address:

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* Service Request Number:
You’ll find it on the card we left with you when we called.

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* Who would you like to nominate for a gem award?
Don’t worry if you don’t know their name. We’ll know from the Service Request number.

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* Our staff are always expected to be prompt and polite, can you please describe what they did to go that extra mile for you? Tell us how they helped you and why you were so impressed with the service you received.

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* Contact number:
We may want to contact you again to get more information about your nomination. If you’re happy for us to call you, please give us your phone number.

Thank you for taking the time to give us your feedback. Positive feedback is so motivational and we use it to improve the service to all our customers.

We will award a gem certificate to the person/s you have nominated and their Line Manager will also be notified of the extra mile they have clearly gone for you.



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