* 1. How well do the customer service representatives at our company answer your questions?

* 2. How knowledgeable were the customer service representatives at our company?

* 3. Was your experience with customer service at our company better than you expected it to be, worse than you expected it to be, or about what you expected it to be?

* 4. Do you like our service, neither like nor dislike it, or dislike it?

* 5. How likely are you to recommend our company to people you know ?

* 6. Compared to our competitors, are our prices more reasonable, less reasonable, or about the same?

* 7. Do you have any other comments, questions, or concerns?

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