Welcome!

Thank you for taking the time to participate in our survey. Your responses will help Centro improve its customer experience. At the end of the survey, look for details about how you can enter our drawing for a chance to win a FREE MAXPass. Passes will be awarded to 4 randomly selected survey respondents.

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* 1. What bus route(s) do you typically ride? (SELECT ALL THAT APPLY)

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* 2. What time(s) of day do you typically ride? (SELECT ALL THAT APPLY)

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* 3. Do you transfer between buses regularly?

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* 4. How long have you been riding Centro?

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* 5. During the last 30 days, which of the following Centro services have you used?

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* 6. Prior to COVID-19, during an average week, how many days per week were you riding Centro buses?

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* 7. Since the start of the pandemic, during an average week, how many days per week are you riding Centro buses?

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* 8. Thinking about your most recent trip(s) on Centro, for what purpose were you riding? (SELECT ALL THAT APPLY)

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* 9. During your most recent trip on Centro, how did you pay your fare?

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* 10. Overall, how satisfied are you with Centro?

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* 11. What specifically would you like to see Centro improve?

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* 12. Thinking about contact you may have had with Centro Customer Service Representatives, which of the following did you experience during the past 30 days? (SELECT ALL THAT APPLY)

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* 13. Did your interaction with Centro

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* 14. Which of the following describes your CURRENT employment status?

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* 15. How often do you have a car available to drive?

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* 16. What is your race? (CIRCLE ALL THAT APPLY)

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* 17. Do you speak a language other than English at home?

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* 18. If yes, what language do you speak at home?

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* 19. Which category describes your age?

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* 20. Which category best represents the TOTAL annual income for ALL persons CURRENTLY living in your household?

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* 21. In which Centro service county do you CURRENTLY live?

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* 22. What is the zip code of your CURRENT residence?

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* 23. Do you have any suggestions, comments, or ideas that you would like to share with Centro?

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* 24. Would you like to be entered into the drawing to win a FREE MAXPass?

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* 25. Are you 18 years of age or older?
Note: Must be 18 years of age or older at time of entry.

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* 26. Enter your contact information here to be eligible for the drawing.

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