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Online Customer Survey
Page 1 of 1 (seriously)
We think you’re the best. And whether you think the same or not, we’d like to hear about it. Take this short survey and we’ll not only be forever grateful, we’ll give you 5% off your next purchase.
1.
What is your email address (not necessary unless you wish to receive your 15% off coupon code)
2.
How easy was it to find what you were looking for on our website?
Extremely easy
Very easy
Meh
Not so easy
Downright difficult
I couldn't find what I needed, do you have the following item(s)?
3.
Overall, how well does our website meet your needs?
Extremely well
Pretty well
So so
Not so well
Not even a little
4.
What do you think of the design of our website?
Extremely appealing
Very appealing
Take it or leave it
Not so appealing
Ick
5.
How long did you have to wait to speak to a customer service representative?
I was taken care of immediately
Within 3 minutes
3-5 minutes
5-10 minutes
More than 10 minutes
I didn’t contact customer service
6.
How would you rank the value of our products?
An exceptional value, worth more than you paid for it
A good value, worth about what you paid for it
A poor value, worth less than you paid for it
7.
Were you able to place your order easily or did you need to contact customer service?
Easy peasy checkout
A few issues, but I figured it out
Got stuck and had to call customer service
Gave up and did not contact customer service
Other (please specify)
8.
How easy is it to understand the information on our website?
Extremely easy
Very easy
Somewhat easy
Not so easy
Not at all easy
This section was particularly difficult to understand
9.
How likely are you to recommend us to a friend?
Definitely
Probably
Maybe, maybe not
Probably not
Definitely not
10.
How would you rate your overall experience buying from us?
Outstanding
Above Average
Average
Acceptable
Poor
11.
Anything else we could do better? Or worse?
