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RISMedia and Pillar To Post Home Inspectors Survey

1.What factors would enable a home inspector to become one of your trusted, ‘go-to’ service providers? (Please rank the following from 1 to 7, with one being the most important factor to 7 being the least important.)
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Price (has a low price)
Customer service (answers phone, easy to book, shows up on time)
Quality inspection (thorough, detailed inspection)
Personality (a nice/likeable person - delivers results calmly/professionally to potential buyers)
Community involvement (inspector is a supporter of the community and real estate events)
Printing and delivering inspection report on-site (for faster closings and happier buyers)
Other
2.What is the best way for a prospective home inspector to meet you? (Please rank the following from 1 to 8, with one being the most preferred to 8 being the least preferred method.)
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Attend one of your open houses
Visit your real estate office
Deliver a CEP class or Lunch & Learn at your office
Attend local real estate industry events
Schedule a meeting (for lunch or coffee) by calling you on your mobile phone
Schedule a meeting (for lunch or coffee) by texting you on your mobile phone
Schedule a meeting (for lunch or coffee) by sending you emails
Other
3.What is your preferred method for you or your clients to book a home inspection? (Please rank the following from 1 to 6, with one being the most preferred to 6 being the least preferred method.)
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Phone call
Text message
Email message
Customized booking app for your phone
Website request form
Other
4.Why would you remove a home inspector from your referral list? (Please rank the following from 1 to 7, with one being the most important to 7 being the least important reason.)
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They are difficult to book (hard to reach)
They are too busy (every time I call they aren’t available for 2 weeks)
They scare away buyers (with alarmist reports)
They take too long (their home inspection process takes too long)
Too expensive (they are priced higher than other home inspectors)
They deliver a poor home inspection (not professional, not detailed/thorough)
Other
5.What are your expectations of a professional home inspection?  (Please choose one)
6.Please share with us anything else that would help us better serve you and your clients. For example: what do you like or dislike about your current home inspector? What Continuing Education courses would you like us to offer? What one piece of advice would you give a home inspector to help them better serve your clients? What other services should we offer?
7.Do you use QR codes to gain access to information?
8.Do you open direct mailers that are delivered to your office?
9.Do you open emails from an unknown source that relates to your industry?
10.What would make you open an email from an unknown source that relates to your industry? (Check all that apply)