City of Burlingame Website Improvement Survey

The City of Burlingame seeks your valuable comments and suggestions to help us understand your needs and improve our website, www.burlingame.org. Please take a few minutes to fill out this questionnaire. Thank you for your ideas and input.

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* 1. What is your affiliation to the City of Burlingame? (Check all that apply)

I am a resident

I am a business owner

I work here

None of the above

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* 2. How often do you visit the City's website?

Daily

Weekly

On an "as-needed" basis

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* 3. How would you rate the following aspects of the website?

	Excellent	Very good	Good	Fair	Poor	No Commnent
Search	Search Excellent	Search Very good	Search Good	Search Fair	Search Poor	Search No Commnent
Visual appeal	Visual appeal Excellent	Visual appeal Very good	Visual appeal Good	Visual appeal Fair	Visual appeal Poor	Visual appeal No Commnent
Ease of use	Ease of use Excellent	Ease of use Very good	Ease of use Good	Ease of use Fair	Ease of use Poor	Ease of use No Commnent
Organization of information	Organization of information Excellent	Organization of information Very good	Organization of information Good	Organization of information Fair	Organization of information Poor	Organization of information No Commnent

Add any comments about this question here.

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* 4. When you search for something on the website, do you usually:

Go directly to the search box and enter a search term?

Click around until you find what you need?

Start by entering your search term in a search engine such Google?

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* 5. On average, how much time do you spend searching for what you need?

Less than 5 minutes

5-10 minutes

10-20 minutes

More than 20 minutes

Less than 5 minutes

5-10 minutes

10-20 minutes

More than 20 minutes

Enter any comments about this question here.

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* 6. What features or improvements would you like to see in our website?

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* 7. What do you like most about our website?

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* 8. Can you recommend a favorite website that we could review for best practices or improvement ideas? What do you like best about your recommended website?