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Parent Satisfaction Survey 2026
Spring Nurseries Parent Questionnaire
We would appreciate it if you could complete and submit your responses to our annual satisfaction survey for parents. It should take approximately 5 minutes to complete and leaving your name is optional.
OK
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1.
Which setting does your child attend most regularly?
(Required.)
Spring Blaydon
Spring Carousel
Spring Cedars
Spring Harlequin
Spring Highfield
Spring Layfield
Spring Leam Lane
Spring Milecross
Spring Northumberland Heath
Spring RAF Halton
Spring Seesaw
Spring St Barts
Spring Thorpe Hamlet
Spring The Hollies
Spring The Levels
Spring Wellsprings
Spring Bishops Hull
Spring Leiston
2.
Parents name (optional)
3.
Child's name (optional)
*
4.
How long has your child been attending Spring Nurseries?
(Required.)
0-3 months
4-6 months
7-12 months
1-2 years
2-3 years
3-4 years
5.
Before joining Spring Nurseries were you aware of our link to children's charity - Action for Children?
Yes
No
6.
Did Spring Nurseries link with Action for Children factor in your decision making process?
Yes
No
If yes, why?
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7.
What were the main factors that helped you in choosing our Nursery for your child?
(Required.)
Location
Cost
Facilities
Recommendation from another parent
Opening times
Other (please specify)
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8.
Would you recommend the nursery to your friends?
(Required.)
Yes
No
Reason for your answer
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9.
Please rate the standards in your child’s nursery
(Required.)
Poor
Satisfactory
Good
Very good
Welcoming and approachable staff
Poor
Satisfactory
Good
Very good
Capabilities with children
Poor
Satisfactory
Good
Very good
Knowledge of your child/family
Poor
Satisfactory
Good
Very good
Please feel free to leave a comment
*
10.
Please rate the following based on your experience:
(Required.)
Poor
Satisfactory
Good
Very good
Communication from your child's key carer
Poor
Satisfactory
Good
Very good
Individual attention to your child
Poor
Satisfactory
Good
Very good
Your child's progress
Poor
Satisfactory
Good
Very good
Inclusiveness of activities
Poor
Satisfactory
Good
Very good
Please feel free to leave a comment
*
11.
Please rate the following based on your experience
(Required.)
Poor
Satisfactory
Good
Very good
Toys and activities
Poor
Satisfactory
Good
Very good
Outdoor provision
Poor
Satisfactory
Good
Very good
Safety and security
Poor
Satisfactory
Good
Very good
Menu variety and choice
Poor
Satisfactory
Good
Very good
Please feel free to leave a comment
*
12.
Do you use any of the online tools provided by Spring?
(Required.)
Famly
Nursery Facebook page
Spring brand main Facebook page @springNurseries
Spring main Instagram page @springnurseries
Spring Childcare Website
Day Nurseries website
None of the above
13.
How would you rate the quality of updates on Famly?
Very Poor
Poor
Good
Very Good
Excellent
Please leave any feedback you have here
14.
What do you mainly use Famly for?
Viewing daily updates (meals, nappies, sleep, etc.)
Seeing photos/videos of my child
Tracking my child’s development
Messaging staff
Booking sessions
Payments/invoices
Other (please specify)
15.
What would you most like to see more of on Famly?
More photos of my child
More detailed updates about activities
More information about learning and development
More regular updates
Updates earlier in the day
Messages from key person
Other (please specify)
16.
If any, what would you like to see us advertise more on our website and social media channels?
Child development support, tips and information on our blog and social media (weaning, potty training, sleep, starting school, settling into nursery, etc.)
Extra themed ad-hoc sessions you can book your child on
Offers and promotions
Home learning activities
News and facts about Spring Childcare as a brand
More about our Spring staff members and what they do
Relatable parenting quotes and content
Other (please specify)
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17.
How did you first find the nursery before you joined?
(Required.)
Social media
Flyer or printed material
Word of mouth
Search engine (e.g. Google)
Day Nurseries
Spring website
Through Action for Children
Can't remember
Other (please specify)
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18.
What is the primary reason you are using childcare?
(Required.)
To enable you to work
To socialise
To look after siblings
Other (please specify)
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19.
Do you use any other forms of childcare?
(Required.)
Extended friends/family
Childminder
Nanny
Other nursery provider
No other childcare
20.
Do you access any government additional funding to support with the cost of childcare?
Yes
No
If yes, please state which funding you receive:
21.
Do you have any other overall feedback you would like to provide to Spring Nurseries?
