Linen Management Survey

Question Title

* 2. What department are you a part of/work in/assigned to within the hospital?

Facilities Management

Environmental Services

Housekeeping

Support Services

Materials Management

Laundry processor

N/A - we are a contracted service

Other (please specify)

Question Title

* 3. What is your decision making authority?

I can influence decisions

I can make decisions

I can make recommendations

I have no role in departmental decision making

Other (please specify)

Question Title

* 4. What is the title of the person you report to? (select closest answer)

Supervisor/Manager

Director level or Division Head

Vice President Level of Chief

Question Title

* 5. How long have you been in your current position?

0-12 months

13 months - 3 years

3.1 years to 5 years

5.1 years to 10 years

greater than ten years

Question Title

* 6. What type of training, greater than 30 minutes, has been offered or provided to you as a part of you position? (CHECK ALL THAT APPLY)

Online independent training

Classroom style held within the facility

I've attended conferences offsite to receive required /requested training

I've been provided literature, brochures and books for training

I've received hands on training with /or without return demonstration

I get very little training in my position

I get plenty of training in my position

I could use more training in my position

Question Title

* 7. Who provides the majority of your training specific to linen management?

Training is mostly facility provided

Training is provided by consultants and vendors

Training is provided by Professional Associations

Other (please specify)

Question Title

* 8. Describe your employment situation

I am employed directly though the facility/hospital

I am contracted service provider

I am a Self employed contractor with the Hospital

Question Title

* 9. During a typical day, do you spend time on other tasks, not at all related to linen management?

No, most everything I do during the day is related in some way to linen management

Yes, but I spend less than one hour a day on tasks not related to linen management

Yes, I spend between two and four hours a day on other important tasks not related to linen management

Yes, I spend more than half my day on tasks not related to linen management.

	Technician	Supervisor	Manager	Dept. Director	Non-Linen Dept.	Unknown
Collect soiled linen	Collect soiled linen Technician	Collect soiled linen Supervisor	Collect soiled linen Manager	Collect soiled linen Dept. Director	Collect soiled linen Non-Linen Dept.	Collect soiled linen Unknown
Distributing clean linen	Distributing clean linen Technician	Distributing clean linen Supervisor	Distributing clean linen Manager	Distributing clean linen Dept. Director	Distributing clean linen Non-Linen Dept.	Distributing clean linen Unknown
Building linen carts	Building linen carts Technician	Building linen carts Supervisor	Building linen carts Manager	Building linen carts Dept. Director	Building linen carts Non-Linen Dept.	Building linen carts Unknown
Address request for extra textiles	Address request for extra textiles Technician	Address request for extra textiles Supervisor	Address request for extra textiles Manager	Address request for extra textiles Dept. Director	Address request for extra textiles Non-Linen Dept.	Address request for extra textiles Unknown
Reconcile linen billing	Reconcile linen billing Technician	Reconcile linen billing Supervisor	Reconcile linen billing Manager	Reconcile linen billing Dept. Director	Reconcile linen billing Non-Linen Dept.	Reconcile linen billing Unknown
Evaluates & selects hospital textiles	Evaluates & selects hospital textiles Technician	Evaluates & selects hospital textiles Supervisor	Evaluates & selects hospital textiles Manager	Evaluates & selects hospital textiles Dept. Director	Evaluates & selects hospital textiles Non-Linen Dept.	Evaluates & selects hospital textiles Unknown
Completes a usage study (utilization, misuse, etc.)	Completes a usage study (utilization, misuse, etc.) Technician	Completes a usage study (utilization, misuse, etc.) Supervisor	Completes a usage study (utilization, misuse, etc.) Manager	Completes a usage study (utilization, misuse, etc.) Dept. Director	Completes a usage study (utilization, misuse, etc.) Non-Linen Dept.	Completes a usage study (utilization, misuse, etc.) Unknown
Address customer concerns	Address customer concerns Technician	Address customer concerns Supervisor	Address customer concerns Manager	Address customer concerns Dept. Director	Address customer concerns Non-Linen Dept.	Address customer concerns Unknown
Resolve processing issues	Resolve processing issues Technician	Resolve processing issues Supervisor	Resolve processing issues Manager	Resolve processing issues Dept. Director	Resolve processing issues Non-Linen Dept.	Resolve processing issues Unknown
Attends committees representing linen srvs.	Attends committees representing linen srvs. Technician	Attends committees representing linen srvs. Supervisor	Attends committees representing linen srvs. Manager	Attends committees representing linen srvs. Dept. Director	Attends committees representing linen srvs. Non-Linen Dept.	Attends committees representing linen srvs. Unknown
Develop linen policies (alone/collaborative)	Develop linen policies (alone/collaborative) Technician	Develop linen policies (alone/collaborative) Supervisor	Develop linen policies (alone/collaborative) Manager	Develop linen policies (alone/collaborative) Dept. Director	Develop linen policies (alone/collaborative) Non-Linen Dept.	Develop linen policies (alone/collaborative) Unknown
Budget/financial review/adjustments	Budget/financial review/adjustments Technician	Budget/financial review/adjustments Supervisor	Budget/financial review/adjustments Manager	Budget/financial review/adjustments Dept. Director	Budget/financial review/adjustments Non-Linen Dept.	Budget/financial review/adjustments Unknown
Inspects laundry	Inspects laundry Technician	Inspects laundry Supervisor	Inspects laundry Manager	Inspects laundry Dept. Director	Inspects laundry Non-Linen Dept.	Inspects laundry Unknown
Performs a linen inventory	Performs a linen inventory Technician	Performs a linen inventory Supervisor	Performs a linen inventory Manager	Performs a linen inventory Dept. Director	Performs a linen inventory Non-Linen Dept.	Performs a linen inventory Unknown
Linen benchmarks	Linen benchmarks Technician	Linen benchmarks Supervisor	Linen benchmarks Manager	Linen benchmarks Dept. Director	Linen benchmarks Non-Linen Dept.	Linen benchmarks Unknown
Adjust linen distribution methods	Adjust linen distribution methods Technician	Adjust linen distribution methods Supervisor	Adjust linen distribution methods Manager	Adjust linen distribution methods Dept. Director	Adjust linen distribution methods Non-Linen Dept.	Adjust linen distribution methods Unknown
Develop/negotiate linen contract	Develop/negotiate linen contract Technician	Develop/negotiate linen contract Supervisor	Develop/negotiate linen contract Manager	Develop/negotiate linen contract Dept. Director	Develop/negotiate linen contract Non-Linen Dept.	Develop/negotiate linen contract Unknown
Laundry/linen services contract performance issues	Laundry/linen services contract performance issues Technician	Laundry/linen services contract performance issues Supervisor	Laundry/linen services contract performance issues Manager	Laundry/linen services contract performance issues Dept. Director	Laundry/linen services contract performance issues Non-Linen Dept.	Laundry/linen services contract performance issues Unknown
Resolves lost linen issues	Resolves lost linen issues Technician	Resolves lost linen issues Supervisor	Resolves lost linen issues Manager	Resolves lost linen issues Dept. Director	Resolves lost linen issues Non-Linen Dept.	Resolves lost linen issues Unknown
Insures linen is rotated FIFO.	Insures linen is rotated FIFO. Technician	Insures linen is rotated FIFO. Supervisor	Insures linen is rotated FIFO. Manager	Insures linen is rotated FIFO. Dept. Director	Insures linen is rotated FIFO. Non-Linen Dept.	Insures linen is rotated FIFO. Unknown
Reduce linen/laundry costs	Reduce linen/laundry costs Technician	Reduce linen/laundry costs Supervisor	Reduce linen/laundry costs Manager	Reduce linen/laundry costs Dept. Director	Reduce linen/laundry costs Non-Linen Dept.	Reduce linen/laundry costs Unknown
Monitors infection prevention issues	Monitors infection prevention issues Technician	Monitors infection prevention issues Supervisor	Monitors infection prevention issues Manager	Monitors infection prevention issues Dept. Director	Monitors infection prevention issues Non-Linen Dept.	Monitors infection prevention issues Unknown
Linen regulatory compliance	Linen regulatory compliance Technician	Linen regulatory compliance Supervisor	Linen regulatory compliance Manager	Linen regulatory compliance Dept. Director	Linen regulatory compliance Non-Linen Dept.	Linen regulatory compliance Unknown

Technician

Supervisor

Manager

Dept. Director

Non-Linen Dept.

Unknown

Collect soiled linen

Collect soiled linen Technician

Collect soiled linen Supervisor

Collect soiled linen Manager

Collect soiled linen Dept. Director

Collect soiled linen Non-Linen Dept.

Collect soiled linen Unknown

Distributing clean linen

Distributing clean linen Technician

Distributing clean linen Supervisor

Distributing clean linen Manager

Distributing clean linen Dept. Director

Distributing clean linen Non-Linen Dept.

Distributing clean linen Unknown

Building linen carts

Building linen carts Technician

Building linen carts Supervisor

Building linen carts Manager

Building linen carts Dept. Director

Building linen carts Non-Linen Dept.

Building linen carts Unknown

Address request for extra textiles

Address request for extra textiles Technician

Address request for extra textiles Supervisor

Address request for extra textiles Manager

Address request for extra textiles Dept. Director

Address request for extra textiles Non-Linen Dept.

Address request for extra textiles Unknown

Reconcile linen billing

Reconcile linen billing Technician

Reconcile linen billing Supervisor

Reconcile linen billing Manager

Reconcile linen billing Dept. Director

Reconcile linen billing Non-Linen Dept.

Reconcile linen billing Unknown

Evaluates & selects hospital textiles

Evaluates & selects hospital textiles Technician

Evaluates & selects hospital textiles Supervisor

Evaluates & selects hospital textiles Manager

Evaluates & selects hospital textiles Dept. Director

Evaluates & selects hospital textiles Non-Linen Dept.

Evaluates & selects hospital textiles Unknown

Completes a usage study (utilization, misuse, etc.)

Completes a usage study (utilization, misuse, etc.) Technician

Completes a usage study (utilization, misuse, etc.) Supervisor

Completes a usage study (utilization, misuse, etc.) Manager

Completes a usage study (utilization, misuse, etc.) Dept. Director

Completes a usage study (utilization, misuse, etc.) Non-Linen Dept.

Completes a usage study (utilization, misuse, etc.) Unknown

Address customer concerns

Address customer concerns Technician

Address customer concerns Supervisor

Address customer concerns Manager

Address customer concerns Dept. Director

Address customer concerns Non-Linen Dept.

Address customer concerns Unknown

Resolve processing issues

Resolve processing issues Technician

Resolve processing issues Supervisor

Resolve processing issues Manager

Resolve processing issues Dept. Director

Resolve processing issues Non-Linen Dept.

Resolve processing issues Unknown

Attends committees representing linen srvs.

Attends committees representing linen srvs. Technician

Attends committees representing linen srvs. Supervisor

Attends committees representing linen srvs. Manager

Attends committees representing linen srvs. Dept. Director

Attends committees representing linen srvs. Non-Linen Dept.

Attends committees representing linen srvs. Unknown

Develop linen policies (alone/collaborative)

Develop linen policies (alone/collaborative) Technician

Develop linen policies (alone/collaborative) Supervisor

Develop linen policies (alone/collaborative) Manager

Develop linen policies (alone/collaborative) Dept. Director

Develop linen policies (alone/collaborative) Non-Linen Dept.

Develop linen policies (alone/collaborative) Unknown

Budget/financial review/adjustments

Budget/financial review/adjustments Technician

Budget/financial review/adjustments Supervisor

Budget/financial review/adjustments Manager

Budget/financial review/adjustments Dept. Director

Budget/financial review/adjustments Non-Linen Dept.

Budget/financial review/adjustments Unknown

Inspects laundry

Inspects laundry Technician

Inspects laundry Supervisor

Inspects laundry Manager

Inspects laundry Dept. Director

Inspects laundry Non-Linen Dept.

Inspects laundry Unknown

Performs a linen inventory

Performs a linen inventory Technician

Performs a linen inventory Supervisor

Performs a linen inventory Manager

Performs a linen inventory Dept. Director

Performs a linen inventory Non-Linen Dept.

Performs a linen inventory Unknown

Linen benchmarks

Linen benchmarks Technician

Linen benchmarks Supervisor

Linen benchmarks Manager

Linen benchmarks Dept. Director

Linen benchmarks Non-Linen Dept.

Linen benchmarks Unknown

Adjust linen distribution methods

Adjust linen distribution methods Technician

Adjust linen distribution methods Supervisor

Adjust linen distribution methods Manager

Adjust linen distribution methods Dept. Director

Adjust linen distribution methods Non-Linen Dept.

Adjust linen distribution methods Unknown

Develop/negotiate linen contract

Develop/negotiate linen contract Technician

Develop/negotiate linen contract Supervisor

Develop/negotiate linen contract Manager

Develop/negotiate linen contract Dept. Director

Develop/negotiate linen contract Non-Linen Dept.

Develop/negotiate linen contract Unknown

Laundry/linen services contract performance issues

Laundry/linen services contract performance issues Technician

Laundry/linen services contract performance issues Supervisor

Laundry/linen services contract performance issues Manager

Laundry/linen services contract performance issues Dept. Director

Laundry/linen services contract performance issues Non-Linen Dept.

Laundry/linen services contract performance issues Unknown

Resolves lost linen issues

Resolves lost linen issues Technician

Resolves lost linen issues Supervisor

Resolves lost linen issues Manager

Resolves lost linen issues Dept. Director

Resolves lost linen issues Non-Linen Dept.

Resolves lost linen issues Unknown

Insures linen is rotated FIFO.

Insures linen is rotated FIFO. Technician

Insures linen is rotated FIFO. Supervisor

Insures linen is rotated FIFO. Manager

Insures linen is rotated FIFO. Dept. Director

Insures linen is rotated FIFO. Non-Linen Dept.

Insures linen is rotated FIFO. Unknown

Reduce linen/laundry costs

Reduce linen/laundry costs Technician

Reduce linen/laundry costs Supervisor

Reduce linen/laundry costs Manager

Reduce linen/laundry costs Dept. Director

Reduce linen/laundry costs Non-Linen Dept.

Reduce linen/laundry costs Unknown

Monitors infection prevention issues

Monitors infection prevention issues Technician

Monitors infection prevention issues Supervisor

Monitors infection prevention issues Manager

Monitors infection prevention issues Dept. Director

Monitors infection prevention issues Non-Linen Dept.

Monitors infection prevention issues Unknown

Linen regulatory compliance

Linen regulatory compliance Technician

Linen regulatory compliance Supervisor

Linen regulatory compliance Manager

Linen regulatory compliance Dept. Director

Linen regulatory compliance Non-Linen Dept.

Linen regulatory compliance Unknown

Linen Management Survey

Question Title

* 1. What is your current title?

Question Title

* 2. What department are you a part of/work in/assigned to within the hospital?

Question Title

* 3. What is your decision making authority?

Question Title

* 4. What is the title of the person you report to? (select closest answer)

Question Title

* 5. How long have you been in your current position?

Question Title

* 6. What type of training, greater than 30 minutes, has been offered or provided to you as a part of you position? (CHECK ALL THAT APPLY)

Question Title

* 7. Who provides the majority of your training specific to linen management?

Question Title

* 8. Describe your employment situation

Question Title

* 9. During a typical day, do you spend time on other tasks, not at all related to linen management?

Question Title

* 10. Who performs/is responsible for these tasks related to linen services? (check all that apply in each row)