1. Demonstrate proficiency in using basic and specialized print and online reference tools to answer information requests.
1. Demonstrate proficiency in using basic and specialized print and online reference tools to answer information requests. very good
1. Demonstrate proficiency in using basic and specialized print and online reference tools to answer information requests. improved
1. Demonstrate proficiency in using basic and specialized print and online reference tools to answer information requests. still developing
a) Demonstrate basic understanding of the structure of print resources (table of contents, preface material, index) and databases (records and fields)
a) Demonstrate basic understanding of the structure of print resources (table of contents, preface material, index) and databases (records and fields) very good
a) Demonstrate basic understanding of the structure of print resources (table of contents, preface material, index) and databases (records and fields) improved
a) Demonstrate basic understanding of the structure of print resources (table of contents, preface material, index) and databases (records and fields) still developing
b) Demonstrate basic understanding of the purpose and use of subject headings and other controlled vocabulary.
b) Demonstrate basic understanding of the purpose and use of subject headings and other controlled vocabulary. very good
b) Demonstrate basic understanding of the purpose and use of subject headings and other controlled vocabulary. improved
b) Demonstrate basic understanding of the purpose and use of subject headings and other controlled vocabulary. still developing
2. Demonstrate and explain appropriate search techniques for the retrieval of information using print and online resources, including:
2. Demonstrate and explain appropriate search techniques for the retrieval of information using print and online resources, including: very good
2. Demonstrate and explain appropriate search techniques for the retrieval of information using print and online resources, including: improved
2. Demonstrate and explain appropriate search techniques for the retrieval of information using print and online resources, including: still developing
a) Identifying appropriate key words and related terms
a) Identifying appropriate key words and related terms very good
a) Identifying appropriate key words and related terms improved
a) Identifying appropriate key words and related terms still developing
b) Performing searches using Boolean operators and truncation
b) Performing searches using Boolean operators and truncation very good
b) Performing searches using Boolean operators and truncation improved
b) Performing searches using Boolean operators and truncation still developing
c) Using a database thesaurus to identify additional subject terms and descriptors
c) Using a database thesaurus to identify additional subject terms and descriptors very good
c) Using a database thesaurus to identify additional subject terms and descriptors improved
c) Using a database thesaurus to identify additional subject terms and descriptors still developing
d) Evaluating search results and modifying search appropriately.
d) Evaluating search results and modifying search appropriately. very good
d) Evaluating search results and modifying search appropriately. improved
d) Evaluating search results and modifying search appropriately. still developing
3. Apply basic principles of reference services and effective reference interview techniques to answer factual questions, including:
3. Apply basic principles of reference services and effective reference interview techniques to answer factual questions, including: very good
3. Apply basic principles of reference services and effective reference interview techniques to answer factual questions, including: improved
3. Apply basic principles of reference services and effective reference interview techniques to answer factual questions, including: still developing
a) Effective use of neutral (non-judgmental), open, and closed questions
a) Effective use of neutral (non-judgmental), open, and closed questions very good
a) Effective use of neutral (non-judgmental), open, and closed questions improved
a) Effective use of neutral (non-judgmental), open, and closed questions still developing
b) Judge appropriate referral to a different library, librarian, or staff member
b) Judge appropriate referral to a different library, librarian, or staff member very good
b) Judge appropriate referral to a different library, librarian, or staff member improved
b) Judge appropriate referral to a different library, librarian, or staff member still developing
c) Communication of information to patron and closure of interview
c) Communication of information to patron and closure of interview very good
c) Communication of information to patron and closure of interview improved
c) Communication of information to patron and closure of interview still developing
d) How to approach a challenging question or patron.
d) How to approach a challenging question or patron. very good
d) How to approach a challenging question or patron. improved
d) How to approach a challenging question or patron. still developing
4. Compare and contrast various approaches for information retrieval and be able to evaluate search results for relevancy and accuracy.
4. Compare and contrast various approaches for information retrieval and be able to evaluate search results for relevancy and accuracy. very good
4. Compare and contrast various approaches for information retrieval and be able to evaluate search results for relevancy and accuracy. improved
4. Compare and contrast various approaches for information retrieval and be able to evaluate search results for relevancy and accuracy. still developing
a) Describe and reflect on techniques for evaluation of information search steps and search results.
a) Describe and reflect on techniques for evaluation of information search steps and search results. very good
a) Describe and reflect on techniques for evaluation of information search steps and search results. improved
a) Describe and reflect on techniques for evaluation of information search steps and search results. still developing
5. Instruct users in basic research procedures to locate print materials in the library and online information.
5. Instruct users in basic research procedures to locate print materials in the library and online information. very good
5. Instruct users in basic research procedures to locate print materials in the library and online information. improved
5. Instruct users in basic research procedures to locate print materials in the library and online information. still developing
a) Help users select and evaluate the most appropriate information resources to meet their needs.
a) Help users select and evaluate the most appropriate information resources to meet their needs. very good
a) Help users select and evaluate the most appropriate information resources to meet their needs. improved
a) Help users select and evaluate the most appropriate information resources to meet their needs. still developing
6. Identify and explain basic principles, policies and philosophy of reference service, including legal and ethical issues and the need to balance between service philosophy and use of resources. Legal and ethical issues include: patron privacy, confidentiality and copyright.
6. Identify and explain basic principles, policies and philosophy of reference service, including legal and ethical issues and the need to balance between service philosophy and use of resources. Legal and ethical issues include: patron privacy, confidentiality and copyright. very good
6. Identify and explain basic principles, policies and philosophy of reference service, including legal and ethical issues and the need to balance between service philosophy and use of resources. Legal and ethical issues include: patron privacy, confidentiality and copyright. improved
6. Identify and explain basic principles, policies and philosophy of reference service, including legal and ethical issues and the need to balance between service philosophy and use of resources. Legal and ethical issues include: patron privacy, confidentiality and copyright. still developing
7. Demonstrate awareness of library and reference services for diverse communities, including: children, young adults, elderly patrons, disabled patrons, etc.
7. Demonstrate awareness of library and reference services for diverse communities, including: children, young adults, elderly patrons, disabled patrons, etc. very good
7. Demonstrate awareness of library and reference services for diverse communities, including: children, young adults, elderly patrons, disabled patrons, etc. improved
7. Demonstrate awareness of library and reference services for diverse communities, including: children, young adults, elderly patrons, disabled patrons, etc. still developing
8. Describe the function of readers advisory services and Interlibrary loan services.
8. Describe the function of readers advisory services and Interlibrary loan services. very good
8. Describe the function of readers advisory services and Interlibrary loan services. improved
8. Describe the function of readers advisory services and Interlibrary loan services. still developing
9. Compare reference service in various types of libraries.
9. Compare reference service in various types of libraries. very good
9. Compare reference service in various types of libraries. improved
9. Compare reference service in various types of libraries. still developing