LHDC Customer Services Survey 9/1/2024 - 8/31/2025 Question Title * 1. Which program(s) are you involved in through LHDC? Energy Assistance Head Start Birth - 5 Health Insurance Navigation Housing Housing Choice Voucher Housing Counseling IDA Resource Coordination RSVP Senior Farmers Market Weatherization Other (please specify) Question Title * 2. What County, in Indiana, do you receive LHDC services? Crawford Dubois Harrison Gibson Lawrence Orange Perry Spencer Warrick Vanderburgh Other Indiana County: Question Title * 3. How did you learn of the service you received from LHDC? Family/Friend Website Facebook Instagram LinkedIn Printed Fliers/Brochures Newspaper Referral from an Agency Enter Referral Agency or Other Source: Question Title * 4. How would you rate the quality of services you received? Excellent Very Good Good Fair Poor If less then good, please explain: Question Title * 5. How would you rate the ease of access to our services? Very Easy Easy Difficult Very Difficult Please explain: Question Title * 6. How long did it take to receive our services from the initial contact to LHDC? Less than one week One to two weeks Two to three weeks More than three weeks Question Title * 7. What did LHDC do well while providing services to you? Question Title * 8. What could LHDC have done better, if anything? Question Title * 9. Are there other services that you need that LHDC currently does not provide? Question Title * 10. Based on your experiences, how likely would you be to refer a friend to LHDC for services? 10 (Definitely Would) 9 8 7 6 5 4 3 2 1 (Definitely Would Not) Question Title * 11. Have the services you received helped you to deal more effectively with your needs? Yes No Question Title * 12. How beneficial do you think LHDC has been to you, other individuals, families, and the community? 10 (Very Beneficial) 9 8 7 6 5 4 3 2 1 (Not Beneficial) Question Title * 13. If you were to seek help again, would you come back to our agency? Definitely Would Probably Undecided Probably Not Definitely Would Not Question Title * 14. Is there someone on our staff who was especially helpful to you? Question Title * 15. Does the lack of reliable transportation make it difficult for you to seek services, attend school, or get to and from a job? Yes (enter contact information below) No Question Title * 16. Do you have a consistent and reliable source of monthly income? Yes No (enter contact information below) Question Title * 17. Are you interested in exploring employment or educational opportunities? Yes (enter contact information below) No Question Title * 18. Do you or your family have medical bills that make it hard to pay living expenses? Yes (enter contact information below) No Question Title * 19. Enter your contact information below and an LHDC Team Member will reach out to you regarding your survey answers. Name Email Address Phone Number Done