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The Oddr 2024 Invoice-to-Cash Survey: What are the Hard and Soft Costs of Legacy Billing?
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1.
First Name
(Required.)
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2.
Last Name
(Required.)
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3.
Job Title
(Required.)
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4.
Firm Name
(Required.)
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5.
Work Email Address
(Required.)
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6.
Does your firm have an integrated invoice-to-cash platform for full invoice lifecycle management of billing, collections, and payments?
(Required.)
Yes
No
Other (please specify)
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7.
How many software solutions does the firm use today to support the billing/collections/payments/reconciliation processes?
(Required.)
0
10
Clear
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8.
What technology do you use for billing today? Please select all that apply:
(Required.)
eBillingHub
BillBlast
Manually upload LEEDS to client eBilling systems (like LegalTracker, Tymetrix, Onit, etc.)
Manually email PDFs
Home grown tools
Oddr
Other (please specify)
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9.
What technology do you use for collections? Please select all that apply:
(Required.)
Elite 3E Collections
Aderant Collections
Minisoft Arcs
StarCollect
Oddr
Other (please specify)
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10.
How do you send invoices to clients?
(Required.)
PDF
Secure payment link
Secure client portal
Other (please specify)
11.
Has your firm ever sent an incorrect PDF invoice to the wrong client?
Yes
No
Explain (please specify)
12.
Does your firm struggle to know if invoices have been sent to/received by clients?
Yes
No
Other (please specify)
13.
How does your firm monitor invoice status? Please select all that apply:
Email requests for updates
Phone calls
Login to ELM systems for eBilling
Self-service: we monitor invoice link activity as needed
Client portal
Other (please specify)
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14.
What is the average collection length for an invoice?
(Required.)
30 - 60 days
61 - 90 days
91 - 120 days
121+ days
Don't know
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15.
On average over the past 24 months, have collections:
(Required.)
Lengthened
Shortened
Stayed the same
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16.
When does your firm typically offer discounts for aging invoices?
(Required.)
30 - 60 days
61 - 90 days
91 - 120 days
121+ days
Never
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17.
What is the typical discount your firm offers for aging invoices? Please use the scale below
(Required.)
0-10%
11-20%
Above 21%
We have eliminated discounts for aging invoices
0-10%
11-20%
Above 21%
We have eliminated discounts for aging invoices
Other (please specify)
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18.
Does your firm provide a self-service portal for clients to view their historical invoices and statements?
(Required.)
Yes
No
No, but would like to
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19.
Does your firm support integrated online payment (while viewing invoices) to streamline payments?
(Required.)
Yes
No, we do not accept online payments
No, but we use other solutions like ClientPay/LawPay to allow clients to pay online.
No, but would like to
