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2025 CFS Self-Directed Supports Fiscal Intermediary Satisfaction Survey
1.
How do you rate our timeliness of processing invoices and other reimbursement item requests?
1 star
2 stars
3 stars
4 stars
5 stars
2.
How do you rate the communication when onboarding new hires?
1 star
2 stars
3 stars
4 stars
5 stars
3.
How do you rate FI Program Managers responsiveness to your questions and/or concerns?
1 star
2 stars
3 stars
4 stars
5 stars
4.
How do you rate the quality of our trainings (video library, newsletters, guidance documents etc)?
1 star
2 stars
3 stars
4 stars
5 stars
5.
How do you rate the ease of use of our CFS Self-Directed Supports webpage?
1 star
2 stars
3 stars
4 stars
5 stars
6.
How do you rate the ease of use of our software system Evero?
1 star
2 stars
3 stars
4 stars
5 stars
7.
Overall, how do you feel CFS is performing in terms of supporting you to Self-Direct services and supports?
1 star
2 stars
3 stars
4 stars
5 stars
8.
Please share with us feedback that can help us to continue to make improvements.