Promote Government Transparency by Automating the Public Records Request Process
Join us to learn how the City of Ithaca, NY, reduced public records processing time by 35%, saving over 7,000 staff hours in one year by automating the public records request process using Enterprise Content Management (ECM).
Public records request legislation (often times known as FOIA or FOIL) is an important and fundamental right for the public, and promotes government transparency in cities, counties and state agencies. However, for the staff that is responsible for complying with this legislation, there is often a cumbersome process to follow, but tight deadlines to meet. This makes it difficult for timely information delivery to the public, and creates many wasted staff hours.
- Common challenges that can be overcome by automating the public records request process
- How electronic forms and workflow automation can expedite the process of responding to records requests
- Best practices, advice, and lessons learned from automating this process