* 1. I am a...

* 2. Can you remember a time when you were feeling really good about how things were going in your (your family member’s, the person you support’s) life? What was happening? Why were you feeling good? What was working well?

* 3. What does giving good service mean to you? What do you (your family member/the people you support) need from a service provider to live good lives? Please provide as much detail as possible.

* 4. Is there anything else you would like to share with us?