TAC Survey – New Services

The Texas Association of Counties (TAC) wants to hear about what your county needs and the challenges it faces. Complete this survey by Feb. 28, 2021, to let TAC Membership Services know what else it can do for you. While not all suggestions will be able to be implemented, your insight is valuable as it will allow TAC to consider your unique perspective as it plans for the future of its services designed to benefit counties.

Questions or feedback? Contact TAC Membership Services at TACMembership@county.org or (800) 456-5974.

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* 1. What is your name?

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* 2. What county do you work for?

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* 3. What is your job title in your county?

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* 4. Who handles your county's information technology (IT) tasks? (E.g., computer troubleshooting, cybersecurity)

We have a designated IT department or admin.

We have a contracted IT vendor who is not a county employee.

We have a designated staff member who handles IT tasks in addition to another role.

We do not have someone designated to handle IT tasks.

I'm unsure.

Other (please specify)

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* 5a. Let us know whether your county or department uses these services, and whether it's interested in exploring other solutions that TAC could possibly provide.

	We have a solution in place, which we want to keep.	We have a solution in place, but we are interested in other options.	We do not have a solution in place and we are interested in obtaining one.	We do not have a solution in place and we are not interested in obtaining one.	Unsure or N/A
Accessibility auditing of physical site	Accessibility auditing of physical site We have a solution in place, which we want to keep.	Accessibility auditing of physical site We have a solution in place, but we are interested in other options.	Accessibility auditing of physical site We do not have a solution in place and we are interested in obtaining one.	Accessibility auditing of physical site We do not have a solution in place and we are not interested in obtaining one.	Accessibility auditing of physical site Unsure or N/A
Archiving (e.g., county social media posts, commissioners court meeting minutes)	Archiving (e.g., county social media posts, commissioners court meeting minutes) We have a solution in place, which we want to keep.	Archiving (e.g., county social media posts, commissioners court meeting minutes) We have a solution in place, but we are interested in other options.	Archiving (e.g., county social media posts, commissioners court meeting minutes) We do not have a solution in place and we are interested in obtaining one.	Archiving (e.g., county social media posts, commissioners court meeting minutes) We do not have a solution in place and we are not interested in obtaining one.	Archiving (e.g., county social media posts, commissioners court meeting minutes) Unsure or N/A
Disaster & emergency management planning	Disaster & emergency management planning We have a solution in place, which we want to keep.	Disaster & emergency management planning We have a solution in place, but we are interested in other options.	Disaster & emergency management planning We do not have a solution in place and we are interested in obtaining one.	Disaster & emergency management planning We do not have a solution in place and we are not interested in obtaining one.	Disaster & emergency management planning Unsure or N/A
Finance consulting services	Finance consulting services We have a solution in place, which we want to keep.	Finance consulting services We have a solution in place, but we are interested in other options.	Finance consulting services We do not have a solution in place and we are interested in obtaining one.	Finance consulting services We do not have a solution in place and we are not interested in obtaining one.	Finance consulting services Unsure or N/A
Grant consulting services (e.g., assistance identifying grants, drafting grant proposals)	Grant consulting services (e.g., assistance identifying grants, drafting grant proposals) We have a solution in place, which we want to keep.	Grant consulting services (e.g., assistance identifying grants, drafting grant proposals) We have a solution in place, but we are interested in other options.	Grant consulting services (e.g., assistance identifying grants, drafting grant proposals) We do not have a solution in place and we are interested in obtaining one.	Grant consulting services (e.g., assistance identifying grants, drafting grant proposals) We do not have a solution in place and we are not interested in obtaining one.	Grant consulting services (e.g., assistance identifying grants, drafting grant proposals) Unsure or N/A
Human resources consulting services	Human resources consulting services We have a solution in place, which we want to keep.	Human resources consulting services We have a solution in place, but we are interested in other options.	Human resources consulting services We do not have a solution in place and we are interested in obtaining one.	Human resources consulting services We do not have a solution in place and we are not interested in obtaining one.	Human resources consulting services Unsure or N/A
Mass communications platform for reaching constituents	Mass communications platform for reaching constituents We have a solution in place, which we want to keep.	Mass communications platform for reaching constituents We have a solution in place, but we are interested in other options.	Mass communications platform for reaching constituents We do not have a solution in place and we are interested in obtaining one.	Mass communications platform for reaching constituents We do not have a solution in place and we are not interested in obtaining one.	Mass communications platform for reaching constituents Unsure or N/A

Other (please specify)

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* 5b. (Continued) Let us know whether your county or department uses these services, and whether it's interested in exploring other solutions that TAC could possibly provide.

	We have a solution in place, which we want to keep.	We have a solution in place, but we are interested in other options.	We do not have a solution in place and we are interested in obtaining one.	We do not have a solution in place and we are not interested in obtaining one.	Unsure or N/A
Networking opportunities with fellow county officials/staff	Networking opportunities with fellow county officials/staff We have a solution in place, which we want to keep.	Networking opportunities with fellow county officials/staff We have a solution in place, but we are interested in other options.	Networking opportunities with fellow county officials/staff We do not have a solution in place and we are interested in obtaining one.	Networking opportunities with fellow county officials/staff We do not have a solution in place and we are not interested in obtaining one.	Networking opportunities with fellow county officials/staff Unsure or N/A
Printing & mail services	Printing & mail services We have a solution in place, which we want to keep.	Printing & mail services We have a solution in place, but we are interested in other options.	Printing & mail services We do not have a solution in place and we are interested in obtaining one.	Printing & mail services We do not have a solution in place and we are not interested in obtaining one.	Printing & mail services Unsure or N/A
Project management services	Project management services We have a solution in place, which we want to keep.	Project management services We have a solution in place, but we are interested in other options.	Project management services We do not have a solution in place and we are interested in obtaining one.	Project management services We do not have a solution in place and we are not interested in obtaining one.	Project management services Unsure or N/A
Resource acquisition (e.g., assistance identifying nearby skilled personnel or equipment for temporary use)	Resource acquisition (e.g., assistance identifying nearby skilled personnel or equipment for temporary use) We have a solution in place, which we want to keep.	Resource acquisition (e.g., assistance identifying nearby skilled personnel or equipment for temporary use) We have a solution in place, but we are interested in other options.	Resource acquisition (e.g., assistance identifying nearby skilled personnel or equipment for temporary use) We do not have a solution in place and we are interested in obtaining one.	Resource acquisition (e.g., assistance identifying nearby skilled personnel or equipment for temporary use) We do not have a solution in place and we are not interested in obtaining one.	Resource acquisition (e.g., assistance identifying nearby skilled personnel or equipment for temporary use) Unsure or N/A
Social media management (e.g., posting to county Facebook account)	Social media management (e.g., posting to county Facebook account) We have a solution in place, which we want to keep.	Social media management (e.g., posting to county Facebook account) We have a solution in place, but we are interested in other options.	Social media management (e.g., posting to county Facebook account) We do not have a solution in place and we are interested in obtaining one.	Social media management (e.g., posting to county Facebook account) We do not have a solution in place and we are not interested in obtaining one.	Social media management (e.g., posting to county Facebook account) Unsure or N/A
Strategic planning services	Strategic planning services We have a solution in place, which we want to keep.	Strategic planning services We have a solution in place, but we are interested in other options.	Strategic planning services We do not have a solution in place and we are interested in obtaining one.	Strategic planning services We do not have a solution in place and we are not interested in obtaining one.	Strategic planning services Unsure or N/A
Team building resources and meetings	Team building resources and meetings We have a solution in place, which we want to keep.	Team building resources and meetings We have a solution in place, but we are interested in other options.	Team building resources and meetings We do not have a solution in place and we are interested in obtaining one.	Team building resources and meetings We do not have a solution in place and we are not interested in obtaining one.	Team building resources and meetings Unsure or N/A

Other (please specify)

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* 6a. Let us know whether your county or department uses these technology-related services, and whether it's interested in exploring other solutions that TAC could possibly provide.

	We have a solution in place, which we want to keep.	We have a solution in place, but we are interested in other options.	We do not have a solution in place and we are interested in obtaining one.	We do not have a solution in place and we are not interested in obtaining one.	Unsure or N/A
Cybersecurity auditing (e.g., analyzing & reporting on county's level of security and recommended improvements)	Cybersecurity auditing (e.g., analyzing & reporting on county's level of security and recommended improvements) We have a solution in place, which we want to keep.	Cybersecurity auditing (e.g., analyzing & reporting on county's level of security and recommended improvements) We have a solution in place, but we are interested in other options.	Cybersecurity auditing (e.g., analyzing & reporting on county's level of security and recommended improvements) We do not have a solution in place and we are interested in obtaining one.	Cybersecurity auditing (e.g., analyzing & reporting on county's level of security and recommended improvements) We do not have a solution in place and we are not interested in obtaining one.	Cybersecurity auditing (e.g., analyzing & reporting on county's level of security and recommended improvements) Unsure or N/A
Email service	Email service We have a solution in place, which we want to keep.	Email service We have a solution in place, but we are interested in other options.	Email service We do not have a solution in place and we are interested in obtaining one.	Email service We do not have a solution in place and we are not interested in obtaining one.	Email service Unsure or N/A
Evaluation of website for accessibility, required postings, etc.	Evaluation of website for accessibility, required postings, etc. We have a solution in place, which we want to keep.	Evaluation of website for accessibility, required postings, etc. We have a solution in place, but we are interested in other options.	Evaluation of website for accessibility, required postings, etc. We do not have a solution in place and we are interested in obtaining one.	Evaluation of website for accessibility, required postings, etc. We do not have a solution in place and we are not interested in obtaining one.	Evaluation of website for accessibility, required postings, etc. Unsure or N/A
Document management system	Document management system We have a solution in place, which we want to keep.	Document management system We have a solution in place, but we are interested in other options.	Document management system We do not have a solution in place and we are interested in obtaining one.	Document management system We do not have a solution in place and we are not interested in obtaining one.	Document management system Unsure or N/A
Contracted IT support/resources	Contracted IT support/resources We have a solution in place, which we want to keep.	Contracted IT support/resources We have a solution in place, but we are interested in other options.	Contracted IT support/resources We do not have a solution in place and we are interested in obtaining one.	Contracted IT support/resources We do not have a solution in place and we are not interested in obtaining one.	Contracted IT support/resources Unsure or N/A
Cloud-based storage	Cloud-based storage We have a solution in place, which we want to keep.	Cloud-based storage We have a solution in place, but we are interested in other options.	Cloud-based storage We do not have a solution in place and we are interested in obtaining one.	Cloud-based storage We do not have a solution in place and we are not interested in obtaining one.	Cloud-based storage Unsure or N/A

Other (please specify)

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* 6b. (Continued) Let us know whether your county or department uses these technology-related services, and whether it's interested in exploring other solutions that TAC could possibly provide.

	We have a solution in place, which we want to keep.	We have a solution in place, but we are interested in other options.	We do not have a solution in place and we are interested in obtaining one.	We do not have a solution in place and we are not interested in obtaining one.	Unsure or N/A
Intranet sites for county employees	Intranet sites for county employees We have a solution in place, which we want to keep.	Intranet sites for county employees We have a solution in place, but we are interested in other options.	Intranet sites for county employees We do not have a solution in place and we are interested in obtaining one.	Intranet sites for county employees We do not have a solution in place and we are not interested in obtaining one.	Intranet sites for county employees Unsure or N/A
Ticketing system for tracking internal support (e.g., system for staff to request support from county's IT team & track progress)	Ticketing system for tracking internal support (e.g., system for staff to request support from county's IT team & track progress) We have a solution in place, which we want to keep.	Ticketing system for tracking internal support (e.g., system for staff to request support from county's IT team & track progress) We have a solution in place, but we are interested in other options.	Ticketing system for tracking internal support (e.g., system for staff to request support from county's IT team & track progress) We do not have a solution in place and we are interested in obtaining one.	Ticketing system for tracking internal support (e.g., system for staff to request support from county's IT team & track progress) We do not have a solution in place and we are not interested in obtaining one.	Ticketing system for tracking internal support (e.g., system for staff to request support from county's IT team & track progress) Unsure or N/A
Telephone or VoIP System Management	Telephone or VoIP System Management We have a solution in place, which we want to keep.	Telephone or VoIP System Management We have a solution in place, but we are interested in other options.	Telephone or VoIP System Management We do not have a solution in place and we are interested in obtaining one.	Telephone or VoIP System Management We do not have a solution in place and we are not interested in obtaining one.	Telephone or VoIP System Management Unsure or N/A
Phishing simulations	Phishing simulations We have a solution in place, which we want to keep.	Phishing simulations We have a solution in place, but we are interested in other options.	Phishing simulations We do not have a solution in place and we are interested in obtaining one.	Phishing simulations We do not have a solution in place and we are not interested in obtaining one.	Phishing simulations Unsure or N/A
Website hosting	Website hosting We have a solution in place, which we want to keep.	Website hosting We have a solution in place, but we are interested in other options.	Website hosting We do not have a solution in place and we are interested in obtaining one.	Website hosting We do not have a solution in place and we are not interested in obtaining one.	Website hosting Unsure or N/A
Server hosting	Server hosting We have a solution in place, which we want to keep.	Server hosting We have a solution in place, but we are interested in other options.	Server hosting We do not have a solution in place and we are interested in obtaining one.	Server hosting We do not have a solution in place and we are not interested in obtaining one.	Server hosting Unsure or N/A

Other (please specify)

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* 7. What kind of training would your county or department purchase for its staff? Please select as many as apply.

Active shooter or emergency response

Advanced Computer/Technology (for IT staff)

Basic Computer training for staff

COBRA

Cybersecurity

Cybersecurity incident response

Diversity or inclusion

Email training

HIPAA

Leadership or career development

Microsoft Office training (Word, PowerPoint, Excel)

Sexual harassment

Skill-based training like public speaking

Time management or productivity

My county would not purchase training.

Unsure or N/A

Other (please specify)

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* 8. What types of software would your county or department be interested in purchasing? Please select as many as apply.

Adobe PDF software (e.g., Reader, Acrobat)

Asset/inventory tracking software

Court & Case management software (e.g., Odyssey)

Emergency management software

Financial software

Help Desk/Ticketing System (e.g., for IT support tickets)

Intranet Website for county employees

Mass communications platform to reach constituents

Multifactor authentication

Project management software

Records management software

Remote work or meeting software (e.g., Zoom, Google Meet)

Security-related software (e.g., Firewall, Antivirus, vulnerability scanning)

System activity monitoring

Unsure or N/A

Other (please specify)

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* 9. Generally, what factors are the most important when selecting a service vendor or program? Please select as many as apply.

Vendor is the most affordable.

Vendor provides hands-on support.

Vendor provides comprehensive training resources.

Vendor’s service is the easiest to use.

I’m familiar with the vendor.

Vendor has most positive reviews online.

Vendor’s service has the most features, or is the most powerful tool.

Other (please specify)

TAC Survey – New Services

Question Title

* 1. What is your name?

Question Title

* 2. What county do you work for?

Question Title

* 3. What is your job title in your county?

Question Title

* 4. Who handles your county's information technology (IT) tasks? (E.g., computer troubleshooting, cybersecurity)

Question Title

* 5a. Let us know whether your county or department uses these services, and whether it's interested in exploring other solutions that TAC could possibly provide.

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* 5b. (Continued) Let us know whether your county or department uses these services, and whether it's interested in exploring other solutions that TAC could possibly provide.

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* 6a. Let us know whether your county or department uses these technology-related services, and whether it's interested in exploring other solutions that TAC could possibly provide.

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* 6b. (Continued) Let us know whether your county or department uses these technology-related services, and whether it's interested in exploring other solutions that TAC could possibly provide.

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* 7. What kind of training would your county or department purchase for its staff? Please select as many as apply.

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* 8. What types of software would your county or department be interested in purchasing? Please select as many as apply.

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* 9. Generally, what factors are the most important when selecting a service vendor or program? Please select as many as apply.

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* 10. What additional services or resources could TAC provide to benefit your county?