Please rate the Municipal Court services and performance using the 4-point rating scale below.

4 = Excels: Surpasses expectations.

3 = Successful: Meets expectations and is doing what is necessary.     
                                                             
2 = Improvement Needed: Generally is not meeting expected outcomes, could use improvement in this area.     
                                                          
1 = Unsatisfactory: Unacceptable performance, not meeting expectations at all.                                   

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* 1. ACCESS TO JUSTICE

  Excels Successful Improvement Needed Unsatisfactory
Ease in which you could find the courtroom.
The Court met my physical and/or language needs.
Ability to complete court business in a timely and effective manner.

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* 2. FAIRNESS, EQUALITY, AND INTEGRITY

  Excels Successful Improvement Needed Unsatisfactory
Court personnel handled my case fairly and impartially.
The Court process allowed me to express my point of view.
Court instructions and decisions were clear and understandable.

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* 3. PUBLIC TRUST AND CONFIDENCE

  Excels Successful Improvement Needed Unsatisfactory
Court process was courteous, dignified and respectful.
Court personnel were attentive and responded to me in a professional manner.

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* 4. GENERAL CUSTOMER SERVICE

  Excels Successful Improvement Needed Unsatisfactory
Municipal Court office hours met my needs.
Court staff was helpful, knowledgeable, and professional.
Communication was returned in a timely manner.

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* 5. Did you look for an online payment method?

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* 6. Did you use the Court's website for information?

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* 7. Please elaborate on any negative experiences with the Court.

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* 8. Please elaborate on any positive experiences with the Court.

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* 9. Any further comments?

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