A preliminary questionnaire originally posted late July - August 2021, are being accepted through September! We suggest reading through it first.  However, you can submit your response for as long as it remains available. The intention is to find out what the community wants and then go to the trash professionals to see how they can respond to the needs and requests. Some descriptions of online multiple choice questions are different or enhanced from the printed version. The same 'scale' is in effect 5 - is most favorable to 1 - least. By answering "Don't know...", your answer for that question won't be factored into the scoring scale. The summary question asking you to rank what is important to you is in this online survey.  An insert of the summary question did go out in the September newsletter. Thank you for your input. Kevin Keister - Lake Cable GM

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* 1. Who is your provider, current charges per month, quarter, semi annual??

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* 2. Do you use a provided container(s) Yes / No?

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* 3. Is / was there a cost for the container(s), (Y/N) and how much if any?

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* 4. How reliable is your current provider i.e. day of service & time of service?

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* 5. How responsive is your current provider to your concerns, complaints?

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* 6. Is it clear what the providers pick-up policy is for a holiday?

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* 7. Rate and / or describe your current providers overall sevice.

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* 8. Why do you use your current provider. What brought you to choose them?

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* 9. I would like "House Side - Carry out" service.

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* 10. I'd be willing to pay for "house side - carry out" service.

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* 11. Having a recycling service is important to me

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* 12. I will make whatever trash removal arrangements are best for me regardless.

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* 13. It's important that we agree to an average price increase over the length of the agreement.

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* 14. Trial - We should sign up for a shorter trial length agreement of a year or two, allowing for service adjustments before committing.

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* 15. Smaller trucks for easier passage would be preferable.

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* 16. Keep the number of days per week picking up trash/recycling as low as strategically possible.

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* 17. Getting one free bulk item removed per month by appointment with additional items in a month at $10 is great.

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* 18. I'd be willing to change (providers) if:

  5 Sounds Perfect 4 I'd go with the majority 3 Either Way 2 Less likely to endorse 1 Not gonna do it
It would reduce the overall traffic of trucks in the neighborhood.
The LCRA would get a break on it's service too.
My rates were better and the majority are willing to concede some items as found in this survey.
It meant changing the day of service to suit the majority.

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* 19. I would prefer this service day.

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* 20. Please give us your overall thoughts on trash collection and points important to you.

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* 21. Bonus online only question: Boiling it down to your ranking of importance! (1 being the most important). If you don't feel strongly about a point don't rank it. 

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