Thank you for offering to share feedback about your experience with Gateway Bank! 

The survey should take about 5-10 minutes to complete. When your answers are submitted (along with your email address), you will be entered into a drawing to win $250 cash OR a $250 charitable donation to the organization of your choice.
No purchase necessary. See Official Rules for details.

Question Title

Image
Which products and services do you have through Gateway Bank?
(Check all that apply.)

Question Title

* 1. Which products and services do you have through Gateway Bank?
(Check all that apply.)

When you first started your search for a banking partner, what was the primary reason for your search?

Question Title

* 2. When you first started your search for a banking partner, what was the primary reason for your search?

How did you initially learn about Gateway Bank? (Check all that apply.)

Question Title

* 3. How did you initially learn about Gateway Bank? (Check all that apply.)

Did you consider multiple banks?

Question Title

* 4. Did you consider multiple banks?

Why did you choose Gateway Bank?
(Check all that apply.)

Question Title

* 5. Why did you choose Gateway Bank?
(Check all that apply.)

What was the #1 reason you chose Gateway Bank?

Question Title

* 6. What was the #1 reason you chose Gateway Bank?

Question Title

Image
If you have a personal or business loan with Gateway Bank, please answer the following questions. If not, please skip to question 10.
On a scale of 1-5, how satisfied were you with the experience of getting a loan with Gateway Bank, from your initial inquiry to closing?

Question Title

* 7. On a scale of 1-5, how satisfied were you with the experience of getting a loan with Gateway Bank, from your initial inquiry to closing?

What have been the highlights of your loan experience with Gateway Bank? Which parts were the most helpful and enjoyable?

Question Title

* 8. What have been the highlights of your loan experience with Gateway Bank? Which parts were the most helpful and enjoyable?

What could Gateway Bank have done to make your loan experience better?

Question Title

* 9. What could Gateway Bank have done to make your loan experience better?

Question Title

Image
If you have opened a checking, savings, or money market account with Gateway, please answer the following questions. If not, skip to question 14.
On a scale of 1-5, how satisfied were you with the experience of opening your account, from your initial inquiry to the time your account was ready to use?

Question Title

* 10. On a scale of 1-5, how satisfied were you with the experience of opening your account, from your initial inquiry to the time your account was ready to use?

What have been the highlights of your experience with Gateway Bank? Which parts were the most helpful and enjoyable?

Question Title

* 11. What have been the highlights of your experience with Gateway Bank? Which parts were the most helpful and enjoyable?

What could Gateway Bank do to make your banking experience better?

Question Title

* 12. What could Gateway Bank do to make your banking experience better?

If Gateway Bank made it possible to deposit checks using a smartphone (also called “mobile deposit”), would you use it?

Question Title

* 13. If Gateway Bank made it possible to deposit checks using a smartphone (also called “mobile deposit”), would you use it?

Question Title

Image
On a scale of 1-5, how likely are you to recommend Gateway Bank to a friend, family member, or colleague?

Question Title

* 14. On a scale of 1-5, how likely are you to recommend Gateway Bank to a friend, family member, or colleague?

If your answer to Question 14 was 3, 4, or 5:

If you received a small incentive when someone you referred became a Gateway Bank customer, how would that change your likelihood of referring them?

Question Title

* 15. If your answer to Question 14 was 3, 4, or 5:

If you received a small incentive when someone you referred became a Gateway Bank customer, how would that change your likelihood of referring them?

Is there anything else that could be improved?

Question Title

* 16. Is there anything else that could be improved?

Please share your name and email address to be entered into the drawing to win $250 cash OR a $250 charitable donation to the organization of your choice.

The winner will be contacted in late September. See the Official Rules for details.

Question Title

* 17. Please share your name and email address to be entered into the drawing to win $250 cash OR a $250 charitable donation to the organization of your choice.

The winner will be contacted in late September. See the Official Rules for details.

Can we contact you if we have follow-up questions or would like your opinion on new ideas for improving the Gateway Bank experience?

Question Title

* 18. Can we contact you if we have follow-up questions or would like your opinion on new ideas for improving the Gateway Bank experience?

T