Harbor Transit Public Comment Survey: Fare Reinstatement

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* 1. What is your age?

13-18

19-24

25-34

35-44

45-54

55-64

65-74

75+

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* 2. What is your preferred language?

English

Spanish

Other

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* 3. What is your ethnicity?

Hispanic or Latino or Spanish Origin

Not Hispanic or Latino or Spanish Origin

Prefer not to say

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* 4. What is your race?

American Indian or Alaska Native

Asian

Black or African American

Native Hawaiian or Other Pacific Islander

White

Multiracial

Prefer not to say

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* 5. What is your gender?

Woman

Man

Genderqueer or non-binary

Agender

Prefer not to say

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* 6. What is your zip code?

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* 7. What is your employment status?

Working full-time or part-time

Full-time or part-time student

Looking after family members

Not working

Retired

Other

Prefer not to say

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* 8. Do you currently use Harbor Transit or have you used us in the past 12 months?

NO - I have not used Harbor Transit in the past 12 months.

YES - I have ridden Harbor Transit in the past 12 months.

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* 9. Overall, how satisfied are you with current Harbor Transit service?

Very satisfied

Somewhat satisfied

Neither satisfied nor dissatisfied

Somewhat dissatisfied

Very dissatisfied

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* 10. When you ride Harbor Transit, what is the primary purpose of your trip?

Commute to/from work

School

Entertainment or community events

Visit friends or family

Shopping

Medical/Dental or other social services

Childcare

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* 11. Do you have any long-term physical or mental disabilities which affect your use of Harbor Transit’s service?

Yes

Mobility impairment

Mental health condition

Respiratory problems

Serious long term illness

Hearing impairment

Visual impairment

Learning disability

Prefer not to say

Other (please specify)

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* 12. How often do you ride Harbor Transit?

Every day

A few times a week

About once a week

A few times a month

Once a month

Less than once a month

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* 13. On a scale of 1-5, how satisfied are you with existing public transportation options in Northwest Ottawa County?

1 – Very dissatisfied

2 – Dissatisfied

3 – Unsure

4 – Satisfied

5 – Very satisfied

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* 14. If you don’t currently use public transportation in the Northwest Ottawa County area, what are some of the reasons why? (select all that apply)

The pickup locations are not convenient for me

The wait time for a ride is not convenient for me

The travel times are too long

I don’t feel comfortable using public transportation following the COVID-19 pandemic

I live or work outside of Harbor Transit's service area

The service needs earlier or later hours

Other (please specify)

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* 15. If made available, how likely is it that you would use an app on your phone to schedule a ride?

Very likely

Likely

Unsure

Unlikely

Very Unlikely

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* 16. If made available, how likely is it that you would use an app on your phone to pay for transit?

Very likely

Likely

Unsure

Unlikely

Very Unlikely

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* 17. What is your opinion on the proposed reinstatement of fares at Harbor Transit?

Strongly Approve

Approve

Unsure

Disapprove

Strongly Disapprove

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* 18. How likely are you to continue using Harbor Transit if the proposed fare reinstatement is approved?

Very likely

Likely

Unsure

Unlikely

Very unlikely

Harbor Transit Public Comment Survey: Fare Reinstatement

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* 1. What is your age?

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* 2. What is your preferred language?

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* 3. What is your ethnicity?

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* 4. What is your race?

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* 5. What is your gender?

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* 6. What is your zip code?

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* 7. What is your employment status?

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* 8. Do you currently use Harbor Transit or have you used us in the past 12 months?

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* 9. Overall, how satisfied are you with current Harbor Transit service?

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* 10. When you ride Harbor Transit, what is the primary purpose of your trip?

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* 11. Do you have any long-term physical or mental disabilities which affect your use of Harbor Transit’s service?

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* 12. How often do you ride Harbor Transit?

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* 13. On a scale of 1-5, how satisfied are you with existing public transportation options in Northwest Ottawa County?

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* 14. If you don’t currently use public transportation in the Northwest Ottawa County area, what are some of the reasons why? (select all that apply)

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* 15. If made available, how likely is it that you would use an app on your phone to schedule a ride?

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* 16. If made available, how likely is it that you would use an app on your phone to pay for transit?

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* 17. What is your opinion on the proposed reinstatement of fares at Harbor Transit?

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* 18. How likely are you to continue using Harbor Transit if the proposed fare reinstatement is approved?

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* 19. Do you have any additional comments about proposed fare reinstatement? How would these potential changes impact you, if at all?