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The Future of Work – and Human Capital Management

SSON's Critical Survey on HR Managed Services

Thank you for participating in this survey to gather insights on HR, Payroll, and Managed Services, and highlight opportunities to drive more value.

Results will be compiled in a report on the future state of HCM, which will be shared with you via SSON's distribution network.

As a thank you, you will see a link to SSON's just released and complimentary report on "Intelligent HR" at the end of the survey. It highlights how HR leaders are managing talent and showcases the impact of innovative technologies.
General & Service Delivery
1.Where are you based? (check all that apply)
2.How many employees does your organisation employ?
< 1000
1001 - 5000
5001 - 10,000
10,001 - 20,000
> 20,000
N/A
UK
Ireland 
Other
3.What is the frequency of payroll in your organisation? (choose all that apply)
4.What is your average cost per payslip?
5.Does your software help you to analyse / prevent employee absence and attrition?
6.What is your service delivery model?
In-house
Partially-managed / Bureau
Fully-managed
HR
Payroll
7.If you work with a third party for HR, please list them (select all that apply)
8.If you work with a third party for Payroll, please list them (select all that apply)
9.Where Business Process Outsourcing (BPO), a Shared Services Organisation (SSO), or Managed Services are part of your delivery, which of the following services does your provider offer? (choose all that apply)
10.What improvements would you like to see from your current provider(s)?
Covid-19 Support
11.How have your payroll and HR providers supported you during Covid-19?
12.Did your provider...
Yes
No
Update their software to automate Job Retention Scheme (UK)/Temporary Wage Subsidy Scheme (Ireland) calculations?
Provide you with claims reports?
Offer emergency Payroll and HR support/services/advice
Provide regular customer communications and updates
Offer an early payment/settlement discount
Technology Strategy
13.What is your software deployment model?
Cloud
On-premise
Don't know
HR
Payroll
14.How are you executing HR/Payroll tasks?
Manually / in spreadsheets
Using software
Both (manual + software)
Payroll tasks
HR tasks
15.Which of the tasks are you completing manually?
Manually
With Software
Both
Alabaster calculations (Payroll)
Back pay (Payroll)
Part period calculations (Payroll)
Retrospective pay changes (Payroll)
Parental leave (Payroll)
National Minimum Wage checks (Payroll)
Sick pay (Payroll)
Benefits selection and administration (HR)
Time and attendance tracking (HR)
Employee onboarding (HR)
Employee records management (HR)
Workforce reporting (HR)
16.Which of the following characteristics apply to your organisation's payroll and HR technology? (select all that apply)
17.How would you rate the quality of your payroll and HR technology products?
Excellent
Quite good
Acceptable/neutral
Not very good
Bad
HR
Payroll
Integration, Analytics, Planning
18.Overall, how well do your different payroll and HR products integrate with one another?
Excellent
Quite well
Acceptable/neutral
Quite badly
Badly
HCM integration
19.To what extent do your HR products produce accurate and actionable HR metrics/analytics that enhance decision-making?
20.How challenging have your payroll and HR technology implementations been?
21.How far do you agree with the following statements, in relation to your organisation’s payroll and HR strategy over the next 3-5 years?
Strongly disagree
Mostly disagree
Neutral
Mostly agree
Completely agree
We have a clear strategy and objectives in place for payroll and HR transformation
We have a clear budget in place for payroll and HR investment
We understand our payroll and HR technology requirements to help us achieve our objectives
We feel confident in our current payroll/HR providers’ ability to support our transformation goals
22.Do your organisation's HCM solutions...
Strongly agree
Agree
Neither agree nor disagree
Disagree
Strongly disagree
Increase productivity for HR?
Increase productivity for payroll?
Improve the employee experience?
Challenges & Pain Points 
23.What are your biggest pain points regarding your current payroll and HR solution stack? (select all that apply)
24.What are your accuracy rates for the processes below? (choose best fit from drop down for each)
Accuracy rate
Payroll accuracy
Mileage claim accuracy
Future
25.Within the next two years, how would you like your organisation’s payroll and HR technology to evolve?
Very important
Quite important
Neutral
Not very important
Not at all important
Have more voice-based user interfaces
Allow greater access to remote workers
Boost user-friendliness
Improve integration abilities
Incorporate more artificial intelligence
Increase employee self-service
Make more mobile friendly
Move more solutions to the cloud
Provide higher quality data
Improve employee user experience
26.Would you be interested in a demo of SSON's Data Analytics resource on comparative location data, talent availability, #SSCs/BPOs, cost of center operations, salary, and with benchmarking and a new global health index?
27.To be entered in the draw to win a £20 Costa Coffee voucher, please enter your email address here: