Sprint Family Locator Signup Problems

Sprint Family Locator [SFL] enrollment is undergoing some improvements.

If you are not able to sign up for SFL, please take a few moments to fill out this form so that we may contact you when the improvements to SFL enrollment are complete.

Thanks for your patience and understanding.

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* 1. What is your email address? (note: we will only use your email address to contact you when improvements to SFL enrollment are complete, then it will be deleted)

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* 2. With what phone number do you intend to sign up (have billed) for Sprint Family Locator?

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* 3. Did a Sales Rep already sign you up for Sprint Family Locator in a store? (i.e. you're just here to set up your SFL account)

Yes

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* 4. Did you already have a Sprint.com online account before trying to sign up for Sprint Family Locator?

Yes

I don't know

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* 5. Do you now have a Sprint.com online account?

I don't know

Yes

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* 6. What is the primary issue preventing you from signing up for Sprint Family Locator today?

I have more questions about the SFL service

I get an error page telling me my account can't sign up for SFL

When I sign into my Sprint.com online account, I see a white screen

The SFL signup process instructions are confusing

I'm having trouble with my Sprint.com online account / don't have an account / can't get an account set up

When I sign into my Sprint.com online account, I get stuck - its not obvious where to click next

I don't have the time to figure this out and want to be contacted once you've fixed the SFL signup process

Other (please enter a comment only if you do not see your primary issue listed above)

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* 7. Did you switch to Sprint from another wireless carrier specifically for Sprint Family Locator?

Yes

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* 8. If the specifics of your signup issue can be addressed, would you like us to contact you by phone to help you get set up on Sprint Family Locator?

Yes

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* 9. If you answered "yes" above, what are the best times to contact you by phone?

Before typical work hours, Mon-Fri, before 9am local time

During typical work hours, Mon-Fri, from 9am - 6pm local time

After typical work hours, Mon-Fri, after 6pm local time

I prefer to be contacted by email

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* 10. This is my time zone:

Eastern

Central

Mountain

Pacific

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* 1. What is your email address? (note: we will only use your email address to contact you when improvements to SFL enrollment are complete, then it will be deleted)

Question Title

* 2. With what phone number do you intend to sign up (have billed) for Sprint Family Locator?

Question Title

* 3. Did a Sales Rep already sign you up for Sprint Family Locator in a store? (i.e. you're just here to set up your SFL account)

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* 4. Did you already have a Sprint.com online account before trying to sign up for Sprint Family Locator?

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* 5. Do you now have a Sprint.com online account?

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* 6. What is the primary issue preventing you from signing up for Sprint Family Locator today?

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* 7. Did you switch to Sprint from another wireless carrier specifically for Sprint Family Locator?

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* 8. If the specifics of your signup issue can be addressed, would you like us to contact you by phone to help you get set up on Sprint Family Locator?

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* 9. If you answered "yes" above, what are the best times to contact you by phone?

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* 10. This is my time zone:

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* 11. Please feel free to leave any other comments (e.g. any reason we should know about why you need to sign up urgently):