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* 2. Did your samples arrive in good condition? (Were the shipping boxes intact?  Were the sample containers inside the boxes properly sealed?)

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* 3. Were the sample materials received sufficient for testing? (Was enough material received to perform all applicable testing?  Did the amount of material received meet the minimum requirements stated in the proficiency sample instructions?)

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* 4. Were the testing instructions clear?

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* 5. Is the information in the final report (ratings, z-scores, standard deviations, etc.) clear?

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* 6. What do you like about the Proficiency Sample Program?

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* 7. What don't you like about the Proficiency Sample Program?

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* 8. Comments about the support service you have received from our Administrative staff (currently Sara Holsinger, Mark Ambrosini, and Stephen Amaya): (Consider the helpfulness, timeliness, and professionalism of interactions and communications.)

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* 9. If applicable, please list any agencies that require your laboratory's participation in the AASHTO re:source Proficiency Sample Program (PSP), so that we may better understand your needs.  (It isn't necessary to include the AASHTO Accreditation Program.)

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* 10. Please list any specific tests (AASHTO/ASTM) or sample types that you would like us to consider adding to the AASHTO re:source Proficiency Sample Program:

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* 11. Additional comments: (Please consider including comments about customer service received, ease of entering data online, etc.)

It is helpful if you include identifying information below.  We may contact you only if you agree to be contacted.  Your comments will in no way affect your laboratory's relationship with AASHTO re:source or its standing in the AASHTO Accreditation Program (AAP).

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* 12. Contact Information:

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* 13. May we contact you about your feedback if we have questions?

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* 14. May we have your permission to include your comments in future publications?  (Your name and the name of your organization will not be identified in the publications.)

Thank you for taking the time to submit feedback!  Your comments will help us improve the quality of our programs and services.

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