TMR Customer Service Centre survey

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* 1. What is your name?

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* 2. What is your email address?

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* 3. What is your mobile number?

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* 4. What is your workplace?

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* 5. What is your classification?

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* 6. How many years have you worked in TMR?

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* 7. Are you permanent, temporary or casual?

Permanent

Temporary

Casual

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* 8. If you have been employed on a temporary basis for more than 2 years, have you ever had your employment status reviewed for conversion to temporary employment? When?

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* 9. If you are permanent, when were you made permanent?

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* 10. What are your core duties?

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* 11. Are you expected to mentor new staff?

Yes

Unsure

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* 12. Do you train new staff (ie. are you taken off your regular duties to train new employees?)

Yes

Unsure

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* 13. Do you relieve in more senior roles (SASM, Manager)?

Yes

Unsure

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* 14. Do you believe your classification fairly meets your roles and responsibility?

Yes

Unsure

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* 15. Why or why not?

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* 16. Do you believe there is a career path in your CSC?

Yes

Unsure

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* 17. Why or why not?

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* 18. Do you believe workloads are fair and reasonable?

Yes

Unsure

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* 19. Which of the following do you believe affects your workload concerns?

Lack of staff

Rostering practices

Allocation of duties

Inadequate work resources (e.g. computers)

Duplication of tasks

Extreme reporting requirements

Unrealistic timeframes

Lack of training

Other (please specify)

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* 20. Do you have access to professional development?

Yes

Unsure

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* 21. Why or why not?

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* 22. Do you perform the PCSO role?

Yes

TMR Customer Service Centre survey

Question Title

* 1. What is your name?

Question Title

* 2. What is your email address?

Question Title

* 3. What is your mobile number?

Question Title

* 4. What is your workplace?

Question Title

* 5. What is your classification?

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* 6. How many years have you worked in TMR?

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* 7. Are you permanent, temporary or casual?

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* 8. If you have been employed on a temporary basis for more than 2 years, have you ever had your employment status reviewed for conversion to temporary employment? When?

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* 9. If you are permanent, when were you made permanent?

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* 10. What are your core duties?

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* 11. Are you expected to mentor new staff?

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* 12. Do you train new staff (ie. are you taken off your regular duties to train new employees?)

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* 13. Do you relieve in more senior roles (SASM, Manager)?

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* 14. Do you believe your classification fairly meets your roles and responsibility?

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* 15. Why or why not?

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* 16. Do you believe there is a career path in your CSC?

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* 17. Why or why not?

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* 18. Do you believe workloads are fair and reasonable?

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* 19. Which of the following do you believe affects your workload concerns?

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* 20. Do you have access to professional development?

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* 21. Why or why not?

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* 22. Do you perform the PCSO role?

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* 23. What do you see as the difference between PCSO and CSO roles?

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* 24. Do you have any other comments?